Sr. Business Process Analyst - job 1 of 4

The Sr. Business Process Analyst at the City of Fort Worth is responsible for administering and maintaining the Fire/EMS CAD systems, managing system updates, ensuring data integrity, and developing policies and procedures. Additionally, this role involves troubleshooting technical issues, collaborating with IT and external vendors, and participating in emergency operations planning.

To qualify for the Sr. Business Process Analyst position at the City of Fort Worth, candidates must hold a bachelor’s degree in Business Management, Public Administration, or a related field, along with 5 or more years of business and analysis experience. A valid driver’s license is also required, with preferred qualifications including experience in CAD systems and proficiency in SQL.

The work environment for the Sr. Business Process Analyst is primarily office-based, involving extensive computer use and virtual or in-person meetings. Occasional travel to emergency communication centers and after-hours support may also be required.

The benefits for Sr. Business Process Analysts at the City of Fort Worth include 11 paid holidays, comprehensive medical, dental, and vision coverage, paid time off, and a pension plan, alongside numerous professional development opportunities to foster growth.

The City of Fort Worth ensures compliance for the Sr. Business Process Analyst role through a Criminal Justice Information Systems (CJIS) fingerprint-based background check, which assesses eligibility based on various legal criteria related to criminal convictions.

When answering about your experience with CAD systems, focus on specific projects you've handled, emphasizing your role in administration, configuration, and troubleshooting. Mention tools you used, challenges faced, and how your contribution improved system performance.

Demonstrate your structured approach to policy development by discussing your alignment with best practices, stakeholder engagement, and how you ensure clarity and compliance in your documentation. Provide an example where your policies led to both operational improvements and adherence to standards.

Explain how you implement checks and balances, conduct regular audits, and ensure compliance with regulations to maintain data integrity. Share examples of specific incidents where your vigilance prevented data discrepancies.

Outline a systematic approach to troubleshooting, such as using log analysis, conducting root cause analysis, and collaborating with IT. Providing a specific instance where your troubleshooting led to a speedy resolution can illustrate your competency.

Discuss your prioritization technique, such as using project management tools or the Eisenhower Matrix. Reflect on how you’ve balanced competing deadlines effectively while communicating with stakeholders about progress and outcomes.

Illustrate your belief in collaboration by sharing examples of successful teamwork with cross-functional departments, external vendors, or emergency entities, demonstrating how those partnerships improved results in your past roles.

Share details about how you’ve utilized GIS mapping within CAD systems in previous roles. Describe the projects you’ve worked on and how you integrated mapping technologies to enhance decision-making and operational efficiency.

Describe your commitment to professional development through attending conferences, participating in webinars, and engaging with online communities. Highlight any specific resources you regularly consult or courses you take to bolster your knowledge.

Illustrate your proficiency by detailing the specific SQL queries or database management tasks you’ve conducted. Explain the systems you’ve administered and how your skills aided in optimizing system performance.

Express your admiration for the City of Fort Worth's growth and commitment to public service. Discuss how your skills can positively impact the community and your desire to work in an environment that values diversity and innovation.