Job details

Sr. Customer Service Representative

The City of Fort Worth is seeking a Sr. Customer Service Representative to enhance their Development Services Department's mission of promoting orderly growth and development. This role will play a key part in delivering exceptional service to over a million residents.

Skills

Customer service experience
Problem-solving skills
Communication skills
Queue management
Technical proficiency in software

Responsibilities

Reviews, updates, and issues registrations, licenses, and permits.
Responds to customer inquiries and complaints.
Explains applicable codes, ordinances, and policies to customers.
Assesses applicable fees related to registrations and permits.

Education

High School Diploma/GED

Benefits

11 Paid Holidays
Medical, Dental, Vision
Paid Time Off
Pension Plan
Professional Development Opportunities

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By The City of Fort Worth

Fort Worth is the fifth-largest city in the U.S. state of Texas and the 13th-largest city in the United States. It is the county seat of Tarrant County, covering nearly 350 square miles into four other counties: Denton, Parker, Wise, and Johnson.

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FUNDING

Public

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

TEAM SIZE

1001-5000

LOCATION