Customer Data Assistant

Job title: Customer Data Assistant

Line Manager: Systems Admin Manager

Hours: 9.00-5.30pm Mon to Thursday and 9.00-4.30pm on Fridays

Ways of working: We work to a hybrid model. The team comes together in the London office every Monday, Tuesday and Thursday, with the option of working remotely on Wednesdays and Fridays.  

Overview of the role 

We are on the lookout for a Customer Data Assistant to join our exciting team at The Drum! You will be tasked with ensuring data is up to date and accurate at all times, with direct responsibility for several key functions, such as maintaining a high-quality database, reports, running data imports and exports, carrying out data sourcing, building, and cleansing tasks, production of Sales campaign segments and assisting with Sales-related projects. This role reports to the Systems Admin Manager and will support our wider Data team as well as playing a key role supporting the Sales and Marketing team with pitches and campaign deliveries. 

Key responsibilities 

• Create campaign segments or contact lists to support commercial campaigns. 

• Support the data needs of the marketing team as required. 

• Improve the quality of The Drum data, using the appropriate tools to ensure all contacts and companies are correctly coded and categorised. 

• Validate contact data via ongoing data cleansing tasks. 

• Run regular imports for data from external sources. 

• Support the production of accurate and regular management information, reports and data exports as needed. 

• Provide guidance to colleagues on day-to-day data and systems related queries. 

• Work with external vendors on ad-hoc data tasks and projects as required. 

• Support other members of the Data Team and their tasks/projects, where required. 

• Support the overall goal of data integration across the business 

• Act as a steward of the database, ensuring information is gathered, handled and shared in accordance with internal governance and compliance policies. 

• Creation and upkeep of Salesforce reports. 

• Training and lead on software (ZoomInfo, Winmo). 

• Support data needs of the sales team (dashboards, reports, help on ABM campaigns). 

• Support basic systems administration, including user access & data validation errors 

Who we are 

The Drum believes that marketing can change the world for the better and that our mission is to help marketing professionals around the world to learn, make better decisions, make better marketing and be more successful.  
 

Our vision is to create the leading destination for marketing insights in the world with a particular focus on brand decision-makers. We think of our audience first, use data intelligently, build on our innovative product range and love using the foundation of our industry – creativity. With bases in London, Glasgow, and a team remotely based in the USA, we inform and inspire readers with content around pillars of content: marketing, creativity, agencies, media, technology, sustainability. 

We curate valuable insights in various ways: 

• Via our team of journalists 

• From the best-in-class work identified through our award shows 

• From user-generated content  

• Via content co-created with our clients  

• Through the ratings we gather from marketing services buyers on The Drum Recommends.  

We deliver it to our audience through multiple channels: articles and reports; TV; audio; live in person at The Drum Labs and elsewhere; online networking/meetings; at industry events. If you’d like to read more about The Drum’s culture and values, then please click here to be redirected to our career’s page.  

Diversity and inclusion 

We are committed to creating a workplace where everyone feels respected and valued. We welcome applicants of all backgrounds and celebrate diversity in all its forms. We encourage candidates from under-recognised communities to apply and are dedicated to ensuring an equitable recruitment process for all. If you require any reasonable accommodations throughout the recruitment process, please confirm this when asked in the application process. Join us in building a culture that reflects the diversity of the communities we serve. 

Recruitment process 

• Deadline for applications is 10th January 2025 (if we receive an influx of applications, we may close the job advert sooner)

• Shortlisted candidates will be invited to a screening call from the 14th January

• First stage interviews will be from 222nd January to delve into your application and experience a little more 

• There may be a second stage to conduct some scenario-based questions thereafter.

What we’re looking for

• Entry level experience of working with customer data, data marketing, data cleansing, segmentation, list building 

• Experience in customer service desirable 

• Experience of data and CRM platforms  

• Experience working with data in Microsoft Excel 

• Experience of working as part of a Data, Marketing or Customer Service team 

Bonus points 

• Salesforce experience is desirable but not essential  

• A qualification in a relevant subject would be preferable, but is not essential 

• Hybrid way of working – 3 days a week in our Shoreditch or Glasgow office, and then 2 optional from home or the office 

• 28 days annual leave plus public holidays 

• Early finish every Friday! 

• When we achieve our financial goals, we share the profits with the whole team. 

• A mentoring Scheme to support your development 

• Giving back to the community is essential so we offer 2x paid charity volunteering days each year 

• Enhanced Sick Pay  
  Employee Assistance Programme (EAP) 

• Free Eyecare Vouchers  

• Starting or adding to your family? We offer Enhanced Family Leave 

• Employee Referral Bonuses 

• Cycle to work scheme 

• Love events? We have an event space dedicated to hosting some of the industry’s best events, with its own bar and roof terrace! You get VIP access.