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Senior Data Analyst

The Farmer’s Dog, a fast-growing pet health service company in the US, is looking for a Senior Data Analyst to provide strategic insight into CX data and associate performance.

Skills

3+ years of Customer Service data analytics experience
Strong skill of Excel formulas and data analysis
Experience with HR Tools, WFM Software, and SQL
Excellent critical thinking and decision-making skills

Responsibilities

Perform data analysis tasks such as data validation and identifying trends
Deliver insight into metrics and build reporting on KPI’s
Own weekly reporting requirements for Weekly Business Review and agent performance metrics
Identify big-picture trends and drive results through cross-functional partnerships

Education

Bachelor’s degree or 3+ years of Workforce Management experience
4+ years of Customer Service work experience

Benefits

Market-competitive compensation and equity packages
Comprehensive Healthcare, Dental, and Vision
12 week paid parental leave
Competitive 401k plan with company match
Flexible paid time off policy
Discounted fresh food for your pup

To read the complete job description, please click on the ‘Apply’ button

The Farmer's Dog Glassdoor Company Review

3.9

The Farmer's Dog DE&I Review

No rating

CEO of The Farmer's Dog

Jonathan Yoni Regev

Approve of CEO

By The Farmer's Dog

We’re turning our unconditional love for dogs into uncomplicated care. And that starts with what you put in their bowl.

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FUNDING

DEPARTMENTS

SENIORITY LEVEL REQUIREMENT

INDUSTRY

Internet & Web Services

TEAM SIZE

LOCATION

Hybrid, based in New York, NY

EMPLOYMENT TYPE

Full-time, on-site

DATE POSTED

May 25, 2024

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