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Senior Data Analyst
The Farmer’s Dog, a fast-growing pet health service company in the US, is looking for a Senior Data Analyst to provide strategic insight into CX data and associate performance.
Skills
- 3+ years of Customer Service data analytics experience
- Strong skill of Excel formulas and data analysis
- Experience with HR Tools, WFM Software, and SQL
- Excellent critical thinking and decision-making skills
Responsibilities
- Perform data analysis tasks such as data validation and identifying trends
- Deliver insight into metrics and build reporting on KPI’s
- Own weekly reporting requirements for Weekly Business Review and agent performance metrics
- Identify big-picture trends and drive results through cross-functional partnerships
Education
- Bachelor’s degree or 3+ years of Workforce Management experience
- 4+ years of Customer Service work experience
Benefits
- Market-competitive compensation and equity packages
- Comprehensive Healthcare, Dental, and Vision
- 12 week paid parental leave
- Competitive 401k plan with company match
- Flexible paid time off policy
- Discounted fresh food for your pup
To read the complete job description, please click on the ‘Apply’ button
The Farmer's Dog Glassdoor Company Review
Jonathan Yoni Regev
3.9
The Farmer's Dog DE&I Review
No rating
CEO of The Farmer's Dog
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We’re turning our unconditional love for dogs into uncomplicated care. And that starts with what you put in their bowl.
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Full-time, on-site
DATE POSTED
May 25, 2024
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