Event Day Command Post Representative

As an Event Day Command Post Representative at Amerant Bank Arena, your primary responsibilities include managing and logging incoming calls and work orders during events and hockey games. You will ensure accurate data entry, communicate critical information to the relevant personnel, and coordinate responses with various departments. Being detail-oriented is essential, as your role often involves dealing with time-sensitive situations related to patron safety.

To apply for the Event Day Command Post Representative position with the Florida Panthers, a high school diploma or equivalent is required. Additionally, we encourage candidates with technical proficiency and strong communication skills to apply. The role demands attention to detail and the ability to work well under pressure in a bustling environment.

Yes, the Event Day Command Post Representative role requires flexible availability. As this is a part-time position, you will need to be willing to work nights, weekends, and holidays as required for various events and hockey games at Amerant Bank Arena.

The Florida Panthers are committed to creating a diverse and inclusive work environment. We believe that embracing diversity enriches our team and enhances our success. All qualified applicants, regardless of their background, are encouraged to apply and feel valued for the unique contributions they bring to the organization.

Working as an Event Day Command Post Representative at Amerant Bank Arena means being part of a fast-paced and collaborative environment. You will be interacting with various departments and management teams during events, which creates an exciting atmosphere. The role is integral to ensuring a safe and enjoyable experience for patrons.

Highlight any past roles involving communication management, especially in high-pressure situations. Emphasize your ability to relay critical information clearly and coordinate with different teams effectively.

Demonstrate your time management and prioritization skills. Share an example where you successfully managed urgent tasks while remaining calm and focused.

Discuss your attention to detail and the tools or systems you're familiar with that help streamline data entry processes. Providing a specific example would be beneficial.

Explain your approach to establishing clear lines of communication, such as using walkie-talkies and regular check-ins to keep everyone on the same page during busy events.

Share your passion for sports and community engagement. Discuss how you're drawn to the organization’s commitment to excellence both on and off the ice, and how you want to contribute to that success.

Provide examples of your meticulous nature. For instance, mention how you double-check your work or the steps you take to minimize errors in fast-paced environments.

Talk about a specific situation where you successfully facilitated teamwork across departments, ensuring tasks were completed efficiently and effectively.

Discuss your problem-solving skills. Explain how you would assess the situation, communicate with relevant personnel, and take proactive steps to resolve the issue without delay.

Emphasize the importance of timely communication, awareness of surroundings, and a collaborative approach with security and facility operations teams to ensure safety protocols are followed.

Share your techniques for maintaining focus and composure, such as prioritizing tasks, taking deep breaths, or using tools to keep organized, which is crucial in high-stress environments.