Key Account Manager - SAAS

Job Title: Key Account Manager (SAAS/Software Solutions)
Location: Adelaide, Australia

Job Responsibilities:

Business Development: Analyze account potential to develop new business; initiate, develop, and close sales; recommend new applications and sales strategies.
Account Analysis: Identify potential in accounts by studying current business, evaluating additional needs, and analyzing opportunities.
Customer Relationship Management: Serve as the primary point of contact for all customer account management matters. Ensure the timely and successful delivery of solutions according to customer needs and objectives.
Internal Coordination: Collaborate with the Internal Support team to deliver the right solutions to customers on time.
Client Support: Assist with challenging client requests or issue escalations as necessary.
Sales Process Initiation: Build relationships to initiate the sales process; qualify potential leads and schedule appointments.
Growth Opportunity Collaboration: Work with the sales team to identify growth opportunities within the territory.
Client Development: Develop new business with existing clients and identify areas for improvement to meet sales targets.
Metrics Forecasting: Forecast and track key account metrics, such as quarterly sales results and annual forecasts.
Reporting: Prepare reports on account status.
Monthly Client Engagement: Engage with key accounts monthly to understand usage patterns, provide usage recommendations, and suggest additional applications if needed.
Contract Negotiation: Negotiate contracts and close agreements to maximize profits.
Relationship Building: Build and maintain strong, long-lasting client relationships.
Sales Development: Present initial proposals, explain product and service enhancements, and introduce new products and services.
Trusted Advisor Role: Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
Progress Communication: Clearly communicate the progress of monthly and quarterly initiatives to the reporting manager.
Sales Strategy Contribution: Contribute to sales strategies by evaluating current product results, identifying needs, and monitoring competitive products.