Croatian Speaking Freelance Chat Moderator - Work Remote

The House of Mercier is seeking a Croatian Speaking Freelance Chat Moderator who can work remotely and contribute to our vibrant online community. In this engaging role, you will oversee live chat interactions, ensuring discussions remain respectful, informative, and in alignment with community guidelines. Your fluency in Croatian is essential for fostering meaningful interactions and addressing user inquiries effectively. If you are passionate about nurturing an online community and enjoy dynamic conversations, we invite you to apply!

Responsibilities

• Moderate live chat interactions to ensure adherence to community standards.
• Communicate with users in Croatian, creating a friendly and supportive environment.
• Identify and quickly address inappropriate content or behavior.
• Assist users with inquiries regarding chat policies and community practices.
• Collaborate with a team of moderators to enhance chat moderation techniques and user experience.
• Monitor chat trends and report on community feedback or recurring issues.
• Participate in ongoing training to stay informed about best practices and community updates.

• Fluency in Croatian with strong written and verbal communication skills.
• Proficient in English; knowledge of additional languages is preferred.
• Previous experience in chat moderation, customer service, or a related position is advantageous.
• Exceptional attention to detail and ability to manage live discussions.
• Strong critical thinking and problem-solving abilities.
• Familiarity with online chat platforms and moderation tools.
• Able to work independently in a remote setting and manage flexible working hours.
• Must be able to work as a freelancer.

• The opportunity to work from the comfort of your home. A perfect work-life balance.
• Being part of a multicultural team with a diverse background.
• A long term commitment with the opportunity for progression.
• Various incentive and bonus payout structures based on performance and time.
• Personalized training with access to our web based knowledge library.