Czech Speaking Freelance Chat Moderator - Work Remote

The House of Mercier is looking for a Czech Speaking Freelance Chat Moderator to enhance our remote team and support our dynamic online community. In this role, you will be responsible for monitoring and moderating live chat sessions, ensuring that discussions are respectful and in line with our community guidelines. Your fluency in Czech will allow you to effectively communicate with users, answering their questions and fostering positive interactions. If you are enthusiastic about engaging with diverse individuals and maintaining a safe digital environment, we would love to hear from you!

Responsibilities

• Moderate live chat interactions to uphold community standards and guidelines.
• Engage users in Czech, facilitating respectful and meaningful conversations.
• Quickly identify and address inappropriate content and user behaviors.
• Provide assistance to users regarding chat rules and community practices.
• Collaborate with the moderator team to refine strategies and enhance the user experience.
• Monitor chat interactions for trends and provide feedback on user concerns.
• Participate in training sessions to stay updated on community guidelines and moderation best practices.

• Fluency in Czech with strong written and verbal communication skills.
• Proficient in English; knowledge of additional languages is a plus.
• Prior experience in chat moderation, customer service, or a related field is preferred.
• Excellent attention to detail and ability to effectively manage real-time discussions.
• Strong critical thinking and problem-solving skills.
• Familiarity with chat moderation tools and online platforms.
• Able to work independently in a remote environment and maintain a flexible schedule.
• Must be eligible to work as a freelancer.

• The opportunity to work from the comfort of your home. A perfect work-life balance.
• Being part of a multicultural team with a diverse background.
• A long term commitment with the opportunity for progression.
• Various incentive and bonus payout structures based on performance and time.
• Personalized training with access to our web based knowledge library.