Finnish Speaking Customer Service - Remote in Greece

To be considered for the Finnish Speaking Customer Service Representative position at The House of Mercier, you should be fluent in Finnish and English, both written and spoken. While prior experience in customer service is advantageous, strong communication skills, problem-solving abilities, and a detail-oriented mindset are essential. Familiarity with customer service software or CRM systems will also enhance your application.

A typical day as a Finnish Speaking Customer Service Representative at The House of Mercier involves engaging with customers via phone, email, and chat, addressing product inquiries, managing orders, and resolving issues efficiently. You'll document customer interactions meticulously and collaborate with internal teams to tackle complex problems, all while maintaining a positive and helpful demeanor to ensure customer satisfaction.

At The House of Mercier, we’re committed to the professional development of our employees. As a Finnish Speaking Customer Service Representative, you will have access to training programs designed to hone your skills and keep you updated with industry trends and company offerings. This ongoing support assists in achieving personal goals and enhances your career progression within the company.

Absolutely! The Finnish Speaking Customer Service position at The House of Mercier is fully remote, allowing you to work from Greece. We value flexibility and independence, and we provide a supportive environment that enables you to manage your time effectively while delivering exceptional customer service.

Being part of The House of Mercier as a Finnish Speaking Customer Service Representative comes with numerous benefits, including private health insurance, performance bonuses, a fully paid relocation package (if applicable), and a competitive monthly salary complemented by two extra salaries yearly. We prioritize a rewarding work experience and believe in recognizing our employees’ efforts.

When facing a difficult customer, I would first listen attentively to their concerns, showing empathy and understanding. I'd ensure I gather all necessary information before calmly offering solutions or alternatives, keeping the conversation focused on resolving their issue while maintaining a positive attitude.

Certainly! I have prior experience using various customer service software and CRM systems, which helped me manage customer interactions effectively. I am comfortable learning new tools swiftly and adapting to different software environments to enhance workflow and customer satisfaction.

To deliver high-quality customer service, I ensure that I fully understand our products and services, actively listen to customer needs, and maintain a positive and professional demeanor. I document interactions carefully and seek feedback to continuously improve my approach, making adjustments based on customer input.

I stay organized by prioritizing tasks based on urgency and importance, using a tracking system to manage customer interactions and follow-ups. My detail-oriented nature helps me keep thorough records, ensuring no inquiry or follow-up falls through the cracks.

I find motivation in helping others and turning around challenging situations into positive experiences. The satisfaction of knowing I’ve made a difference in someone’s day or resolved an issue effectively drives my passion for customer service.

In a fast-paced environment, I manage stress by staying focused on the task at hand and practicing time management. I take short breaks when necessary to clear my mind and ensure that I return to my responsibilities with a renewed focus and energy.

I would adapt my communication style by employing clear, concise language and considering cultural nuances that may affect interaction. Additionally, I'd ensure that I use positive and supportive language to encourage open dialogue and build rapport with Finnish-speaking customers.

The most important quality in a customer service representative is empathy. Being able to understand and relate to customers’ feelings makes it easier to build trust and rapport, leading to better resolution of issues and overall customer satisfaction.

In a previous role, a customer faced an urgent issue with a product delivery. I took the initiative to personally follow up with the shipping department, ensuring the matter was prioritized, and kept the customer informed throughout the process. This level of dedication resulted in a happy customer and positive feedback for our team.

I am excited about the opportunity to work as a Finnish Speaking Customer Service Representative at The House of Mercier because it allows me to combine my passion for customer service with my language skills. I admire the company’s dedication to delivering exceptional support and would love to contribute my skills to enhance customer experiences further.