German Speaking Customer Service Banking - Remote in Greece

The House of Mercier invites applications for the position of German Speaking Customer Service Representative in the banking sector, offered remotely in Greece. This role is perfect for those who are passionate about providing exceptional customer service and are keen to work in the banking industry. As the main point of contact for our German-speaking clients, you will handle inquiries about banking services, assist with account management, and offer support for a variety of banking needs. Your keen communication skills and customer-centric approach will be essential in enhancing the customer experience and ensuring satisfaction. Join our dynamic team and contribute to delivering outstanding banking services!

Responsibilities

• Provide timely and accurate responses to inquiries from German-speaking customers regarding banking products and services.
• Assist clients with account management and resolve any issues they encounter.
• Deliver detailed information about banking transactions, policies, and procedures.
• Maintain accurate documentation of customer interactions within our CRM system.
• Work closely with colleagues and other departments to streamline service processes and improve customer experience.
• Stay updated on new banking services and regulations to offer the best possible support.
• Engage in training sessions to continuously develop your skills and knowledge of our offerings.

• Fluency in German and English, with exceptional written and verbal communication skills in both languages.
• Experience in a customer service role, preferably within the banking or financial sector.
• Strong problem-solving skills with a focus on achieving customer satisfaction and effective resolutions.
• Knowledge of banking products and services is advantageous.
• Excellent interpersonal skills and a commitment to providing high-quality service.
• Ability to thrive in a remote work environment and work collaboratively as part of a team.
• Proficient in customer service software and banking tools.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....