Job details

Nordic Speaking Customer Advisor for iGaming - Remote in Greece

The House of Mercier is thrilled to offer an exciting opportunity for a Nordic Speaking Customer Advisor for iGaming, working remotely from Greece. If you are a passionate individual that thrives in a dynamic environment and enjoys helping customers navigate their online gaming experiences, we want to hear from you!

Your Responsibilities

Assist Nordic-speaking customers with their inquiries related to gaming accounts, technical issues, and promotional offers in a timely and professional manner.
Provide detailed information regarding game features, rules, and promotions to enhance customer engagement.
Resolve customer complaints and concerns effectively, ensuring a positive gaming experience.
Stay updated on gaming industry trends and product offerings to provide accurate support.
Record customer interaction and feedback for continuous service improvement.
Work cohesively within a remote team to share insights and contribute to collective goals related to customer satisfaction.
Support team efforts to increase loyalty and retention among our Nordic-speaking user base.

Fluency in one or more Nordic languages (e.g., Swedish, Norwegian, Finnish, Danish) alongside English; additional language skills are a plus.
Experience in customer service, preferably within the iGaming or online entertainment sectors.
Excellent communication and interpersonal skills, demonstrating a friendly and professional attitude.
The ability to explain complex gaming concepts in an easy-to-understand manner.
Strong analytical skills and attention to detail in documenting customer interactions.
Knowledge of iGaming platforms and regulations is advantageous.
A passion for gaming and dedication to enhancing customer experiences is essential.