Job details

Nordic Speaking Customer Experience Specialist - Remote in Greece

The House of Mercier is thrilled to announce a remote opportunity for a Nordic Speaking Customer Experience Specialist, working from Greece. In this important role, you will serve as the primary support contact for our Nordic-speaking clients, ensuring they receive exceptional assistance as they navigate our innovative FinTech products. If you are enthusiastic about customer service and possess strong language skills in one or more Nordic languages, we invite you to join our dynamic team!

Responsibilities

Deliver outstanding customer service to Nordic-speaking clients across various communication channels including phone, email, and live chat.
Assist customers with inquiries related to our FinTech services and products, ensuring accurate and timely responses.
Gather customer feedback to identify trends and areas for improvement in our service offerings.
Collaborate with team members to address complex customer issues and enhance service delivery.
Stay informed about product updates and industry trends to provide knowledgeable support.
Encourage a positive customer experience that fosters loyalty and satisfaction.
Maintain precise records of customer interactions to facilitate high-quality service.

Fluency in one or more Nordic languages (e.g., Swedish, Danish, Norwegian, Finnish) and English, with excellent written and verbal communication skills.
Experience in customer service, particularly in the FinTech industry, is preferable.
Strong customer-centric mindset with effective problem-solving abilities.
Ability to explain complex FinTech concepts in a clear and simple manner.
Experience collecting and utilizing customer insights for service enhancement.
Familiarity with CRM systems and digital communication tools.
Must have a stable internet connection and a suitable remote working environment in Greece.