Job details

Nordic Speaking Customer Support for the Banking Industry - Remote in Greece

The House of Mercier is excited to present an opportunity for a Nordic Speaking Customer Support Representative within the banking industry, available for remote work based in Greece. In this essential role, you will provide top-tier support to our clients, assisting them with inquiries and issues pertaining to their banking services. Your fluency in a Nordic language will be crucial in delivering clear and effective communication, ensuring a seamless experience for customers navigating the financial sector.

Responsibilities

Engage with clients in Nordic languages (Danish, Swedish, Norwegian, or Finnish) through phone, email, and chat to address banking inquiries and service requests.
Assist customers with account management, transaction queries, and troubleshooting any banking-related issues.
Resolve customer complaints promptly and efficiently, maintaining a focus on customer satisfaction.
Document all interactions accurately and keep detailed records of inquiries and resolutions.
Collaborate with internal teams to escalate and resolve complex issues effectively.
Remain knowledgeable about banking products, services, and industry regulations to provide informed support.
Contribute to initiatives aimed at enhancing customer experience and operational efficiency.

Fluency in a Nordic language (Danish, Swedish, Norwegian, or Finnish) and English, both written and spoken.
Prior experience in customer support, especially within the banking or financial services sector, is preferred.
Strong communication skills with a customer-focused attitude.
Ability to troubleshoot and resolve technical issues while guiding customers through complex processes.
Familiarity with banking products and customer service platforms is an advantage.
Self-motivated and comfortable working independently in a remote setting.
A proactive and collaborative approach to working with diverse teams.