Job details

Nordic Speaking Digital Trust and Safety Specialist - Remote in Greece

The House of Mercier is excited to announce a unique opportunity for a Nordic Speaking Digital Trust and Safety Specialist to join our remote team in Greece. In this vital role, you will help create a secure and trustworthy digital landscape for our Nordic-speaking users. Your expertise will play a significant role in identifying, managing, and resolving trust and safety concerns, ensuring compliance with community standards.

As a Digital Trust and Safety Specialist, you will be directly engaged with users, resolving safety issues, and implementing best practices for online interactions. If you have a passion for fostering safe digital communities and possess exceptional analytical skills, we invite you to apply!

Responsibilities

Assist Nordic-speaking users with safety-related inquiries, ensuring they enjoy a secure online experience.
Investigate reports of safety violations such as cyberbullying and inappropriate content, delivering timely resolutions.
Enforce trust and safety policies to uphold the integrity of our digital platforms.
Educate users on safe online practices and promote responsible user behavior.
Collaborate with product and engineering teams to enhance safety features and improve policies.
Analyze safety trends and data to guide proactive prevention efforts and product enhancements.
Stay updated on industry standards and innovative approaches to digital trust and safety.

Fluency in a Nordic language (Swedish, Danish, Finnish, or Norwegian) and English, both written and verbal.
Previous experience in trust and safety, online moderation, or customer support roles is highly desirable.
Exceptional analytical and problem-solving skills to tackle complex safety challenges effectively.
Meticulous attention to detail and a strong commitment to user confidentiality and trust.
Familiarity with digital platforms and knowledge of relevant online safety regulations.
Ability to collaborate in a remote team environment while effectively engaging with diverse user groups.
Willingness to maintain flexible hours to accommodate user needs, including weekends or holidays as necessary.