Job details

Nordic Speaking Digital Trust and Safety Specialist - Remote in Greece - job 1 of 2

The House of Mercier is excited to offer an opportunity for a Nordic Speaking Digital Trust and Safety Specialist to join our remote team based in Greece. In this vital role, you will enhance the safety and security of our online community by managing trust and safety inquiries from our Nordic-speaking users and ensuring adherence to our community guidelines.

Your responsibilities will include direct interaction with users, addressing safety concerns, and implementing measures to promote a healthier digital environment. If you are passionate about online safety and have excellent analytical skills, we want you on our team!

Responsibilities

Provide support to Nordic-speaking users by quickly addressing their safety inquiries and concerns.
Investigate reports of safety violations, including harassment or inappropriate content, to ensure proper resolutions.
Enforce trust and safety policies to uphold the integrity of our platforms.
Educate users about safe online practices, fostering a responsible digital community.
Collaborate with cross-functional teams to improve safety features and enhance policy guidelines.
Analyze user reports and safety trends to identify areas needing improvement and implement preventive measures.
Keep informed on industry best practices and emerging trends related to digital trust and safety.

Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, Finnish) and English, both written and spoken.
Prior experience in trust and safety, online moderation, or customer support is highly preferred.
Strong analytical and problem-solving skills to effectively tackle safety issues.
Attention to detail and a deep commitment to user privacy and trust.
Knowledge of digital platforms and understanding relevant online safety regulations.
Able to work independently and collaboratively within a remote team environment.
Willingness to maintain flexible working hours to support user needs, including weekends or holidays as necessary.