Job details

Nordic Speaking Technical Support Roles - Remote in Greece

The House of Mercier is proud to announce openings for Nordic Speaking Technical Support Roles, available remotely from Greece. In this dynamic role, you will provide outstanding technical assistance to our Nordic-speaking customers, ensuring they receive the support they need to navigate our products and services effortlessly. We are looking for enthusiastic individuals who are tech-savvy, possess strong problem-solving abilities, and have a commitment to delivering high-quality customer service. Join our talented team and make a difference by assisting customers from the comfort of your home!

Responsibilities

Deliver prompt and effective technical support to Nordic-speaking clients via phone, email, and chat.
Diagnose and troubleshoot a range of technical issues related to our products.
Guide customers on product features and best practices to enhance their user experience.
Maintain detailed records of customer interactions and solutions in our support systems.
Collaborate with internal teams to escalate and resolve more complex technical problems.
Keep abreast of product developments and industry trends to provide informed assistance.
Participate in ongoing training sessions to continuously enhance your technical skills and knowledge.

Fluency in at least one Nordic language (e.g., Swedish, Norwegian, Finnish, Danish) and English, both written and spoken.
Previous experience in technical support or customer service, preferably in technology sectors.
Strong analytical and troubleshooting skills, with a good understanding of technical concepts.
Excellent communication skills and a dedication to customer satisfaction.
Proficiency in customer service software and support tools is beneficial.
A collaborative mindset with the ability to work effectively in a remote setting.
A genuine interest in technology and a commitment to ongoing learning and personal development.