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Job details

Norwegian Speaking Customer Support Representative - Athens, Greece

The House of Mercier is excited to offer a fantastic opportunity for Norwegian Speaking Customer Support Representatives to join our distinguished client, a leading luxury jewelry brand, in the vibrant city of Athens, Greece. In this role, you will be a key player in providing exemplary customer service to our Norwegian-speaking clientele. Your primary responsibilities will include answering inquiries, resolving issues, and sharing information about our exquisite jewelry collections, all while ensuring a premium customer experience. If you are passionate about luxury goods and possess a knack for customer engagement, this role is tailor-made for you. Join our dedicated team and help us embody excellence in customer service while enjoying all that Athens has to offer.


Responsibilities

  • Provide outstanding customer support to Norwegian-speaking customers through various communication channels such as phone, email, and chat.
  • Address customer inquiries regarding products, order status, and returns.
  • Resolve customer complaints efficiently and ensure a high level of satisfaction.
  • Accurately process customer orders and maintain detailed records of interactions.
  • Offer personalized recommendations and educate customers about product features.
  • Collaborate with team members to improve the overall customer service experience.
  • Establish and nurture strong relationships with clients through proactive communication.
  • Fluency in Norwegian (both written and spoken) is essential; knowledge of English is a plus.
  • Previous experience in customer service or retail, particularly within the luxury market, is preferred.
  • Strong verbal and written communication skills with a focused customer-centered approach.
  • Excellent problem-solving abilities and a commitment to providing exceptional service.
  • Ability to work well in a remote setting and adapt to a fast-paced environment.
  • Familiarity with customer service software and tools is advantageous.
  • A genuine passion for luxury jewelry and understanding of market trends is beneficial.
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Good monthly Salary
  • 2 Extra Salaries Per Year
  • And More....

Average salary estimate

$35000 / YEARLY (est.)
min
max
$30000K
$40000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
December 3, 2024

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