Norwegian Speaking Customer Support Representative - Athens, Greece

As a Norwegian Speaking Customer Support Representative at The House of Mercier, your responsibilities include providing stellar customer service through multiple communication channels, handling inquiries regarding products and orders, resolving customer complaints, and maintaining detailed interaction records. You will also offer personalized product recommendations and engage with clients to foster strong relationships.

To qualify for the Norwegian Speaking Customer Support Representative role at The House of Mercier, candidates must demonstrate fluency in Norwegian, both written and spoken, while knowledge of English is a plus. Previous experience in customer service or retail, particularly in the luxury sector, is preferred. Exceptional communication and problem-solving skills, along with a customer-centered approach, are key.

Key skills for success as a Norwegian Speaking Customer Support Representative at The House of Mercier include strong verbal and written communication, excellent problem-solving abilities, the capability to work well in a remote setting, and familiarity with customer service tools. A genuine passion for luxury jewelry and understanding current market trends will also enhance your effectiveness in this role.

Norwegian Speaking Customer Support Representatives at The House of Mercier enjoy a comprehensive benefits package that includes private health insurance, training and development opportunities, performance bonuses, a fully paid relocation package covering flight, transfer, and hotel, a competitive salary, plus 2 extra salaries annually, and many more perks.

Yes, the Norwegian Speaking Customer Support Representative position at The House of Mercier is designed for candidates who can work effectively in a remote setting. This flexibility allows you to manage customer inquiries and contribute to our team's success from a location of your choice while enjoying the benefits of home working.

In your response, highlight specific roles where you engaged with luxury products, emphasizing your understanding of customer expectations in high-end markets. Provide examples of how you addressed customer inquiries or resolved issues, showcasing your ability to provide exceptional service in such environments.

When addressing a challenging customer complaint, explain your approach to empathizing with the customer, listening actively to understand their concerns, and providing tailored solutions. Share a past experience if applicable, detailing how you ensured the customer's satisfaction by addressing their issue effectively.

You could mention strategies such as prioritizing tasks, using a calm tone, and taking brief moments to breathe and collect your thoughts. Share any experience that showcases your ability to multitask and maintain composure, especially in fast-paced or high-pressure scenarios.

Your answer should reflect a genuine interest in luxury jewelry, discussing what intrigues you about aesthetics, materials, or craftsmanship. Highlight how this passion drives you to provide better insights and recommendations, thus enhancing the overall customer experience at The House of Mercier.

Explain your method for prioritizing based on urgency and complexity. For example, addressing customers with urgent issues first while ensuring others feel acknowledged. You might also mention any tools or strategies you utilize to track and manage your workload effectively.

You could outline a process that includes understanding the customer’s preferences first, then using storytelling to highlight unique features, craftsmanship, and the emotional appeal behind the collection. Emphasize how your communication skills help convey the values of luxury products.

List any specific customer service software or tools you have used (e.g., CRM systems, live chat platforms). If you lack experience with certain tools, express your willingness and ability to learn new software quickly, providing examples of how you've adapted in the past.

Provide a specific example where you effectively addressed a customer's complaint. Highlight steps you took to listen, empathize, and find a solution, demonstrating your problem-solving skills and commitment to customer satisfaction.

Mention resources you follow such as fashion magazines, trade publications, or online forums. Speak about your proactive approach to understanding current trends and how that knowledge enhances your interaction with customers seeking guidance on products.

Discuss how excellent communication skills are critical for understanding and addressing customer needs in the luxury sector. Emphasize that clear, empathetic communication fosters trust and enhances the overall experience for customers at The House of Mercier.