Slovenian Speaking Customer Support Representative - Athens, Greece

As a Slovenian Speaking Customer Support Representative at The House of Mercier, you will be responsible for providing high-quality support to Slovenian-speaking clients. Your duties include responding to customer inquiries about products, processing orders, resolving complaints, and offering personalized recommendations to enhance customer satisfaction. Your role is pivotal in creating memorable experiences for our clients!

To qualify for the Slovenian Speaking Customer Support Representative role at The House of Mercier, you need fluency in Slovenian, both written and spoken, and a good command of English is advantageous. Previous experience in customer service or retail, particularly within the luxury goods sector, is preferred. Strong communication skills, problem-solving abilities, and a passion for luxury jewelry are also essential.

The House of Mercier believes in the growth of its employees and offers comprehensive training and development programs for Customer Support Representatives. This includes onboarding training, continuous learning opportunities to refine your skills, and performance bonuses to recognize your contributions. We want you to excel in this role!

Yes, The House of Mercier provides a fully paid relocation package for the Slovenian Speaking Customer Support Representative position. This package includes flight arrangements, transfer services, and hotel accommodations, making your transition to Athens smooth and hassle-free.

As a Slovenian Speaking Customer Support Representative at The House of Mercier, you can expect a great benefits package, including private health insurance, competitive monthly salary, two additional salaries per year, performance bonuses, and ongoing training and development opportunities. We ensure that your hard work is recognized and rewarded!

In handling a difficult customer complaint, first, I would listen carefully to their concerns without interrupting. Empathy is key, so I would validate their feelings and assure them I’m here to help. Next, I would ask clarifying questions to fully understand the issue and propose a solution that aligns with company policies while aiming to exceed their expectations. Clarity and follow-up are important to make sure the customer feels valued.

I have several years of experience working in customer service environments, where I developed strong communication and problem-solving skills. My previous role in a retail setting involved assisting diverse clients, directly enhancing my ability to personalize the customer experience, a crucial aspect of the Slovenian Speaking Customer Support Representative role.

I admire the luxury jewelry industry and have a passion for delivering exceptional customer service. The House of Mercier's reputation for quality and commitment to customer satisfaction greatly resonates with me. I am excited about the opportunity to work for a prestigious brand that values its clients and promotes a vibrant team culture.

In my previous job, a customer rushed in looking for a gift. After understanding their needs, I not only helped them pick a perfect piece but also wrapped it beautifully and arranged for an early delivery. The joy on the customer’s face affirmed my commitment to go above and beyond and ensure a memorable experience.

When managing multiple inquiries, I prioritize based on urgency and impact. I categorize issues – urgent complaints or order issues take precedence. Using efficient customer service software, I keep track of outstanding requests to ensure timely responses. Effective multitasking and focus help me manage workloads while providing consistent service.

Maintaining a positive attitude during difficult situations involves a mindset shift. I remind myself that every complaint is an opportunity to improve. I practice active listening and empathy to ensure the customer feels heard, which helps me stay engaged and optimistic. Taking brief breaks to regroup when needed also supports my positivity.

In a previous role, a customer was frustrated over a delayed order. I calmly addressed their frustration, apologized, and informed them of the status. I assured them that I would follow up for updates. By keeping the customer informed and offering a small discount, I was able to turn their frustration into satisfaction, successfully resolving the conflict.

I understand that The House of Mercier specializes in high-quality luxury jewelry pieces that include exquisite designs and craftsmanship. It’s vital to know product features, materials, and current trends to assist customers effectively. I also appreciate the importance of personalization in promoting these exceptional products. This knowledge will enhance my ability to connect with customers.

I ensure accuracy by following a detailed checklist for processing orders. Double-checking customer details, confirming product availability, and checking for any special instructions are part of my routine. Utilizing customer service software effectively helps minimize errors, and I maintain clear communication with team members throughout the order process.

Key qualities for a successful Customer Support Representative include excellent communication skills, empathy, problem-solving abilities, and a strong understanding of customer needs. Adaptability and the ability to work well under pressure are also vital, especially in a fast-paced environment within the luxury industry. A genuine passion for customer satisfaction ties everything together.