Swedish Speaking Customer Experience Specialist - Remote in Greece

As a Swedish Speaking Customer Experience Specialist at The House of Mercier, your responsibilities will include delivering high-quality customer support via email, phone, and live chat. You'll be addressing inquiries related to accounts and our FinTech products, gathering feedback to improve services, and collaborating with cross-functional teams to resolve complex issues. Staying updated on products and market trends will be vital, as well as promoting a customer-centric culture.

To qualify for the role of Swedish Speaking Customer Experience Specialist at The House of Mercier, you should be fluent in both Swedish and English, with strong verbal and written communication skills. Experience in customer service, particularly in the FinTech sector, is advantageous. A customer-focused mindset along with problem-solving abilities and familiarity with CRM software is also important.

When you become a Swedish Speaking Customer Experience Specialist at The House of Mercier, you can look forward to an array of benefits including private health insurance, performance bonuses, a good monthly salary, and two extra salaries per year. Additionally, you'll have access to training and development opportunities that can help you grow in your career.

Yes! The House of Mercier offers the flexibility of remote work for the Swedish Speaking Customer Experience Specialist position. You can work from Greece, enjoying the balance of a rewarding career while maintaining a flexible work-life situation.

Success in the role of Swedish Speaking Customer Experience Specialist at The House of Mercier hinges on several key skills: excellent communication to relay complex information clearly, strong problem-solving abilities to address customer issues effectively, and a customer-centric approach to ensure client satisfaction. Familiarity with digital support tools and customer relationship management (CRM) software will also enhance your effectiveness in this position.

When managing challenging customer situations, it's essential to stay calm and listen actively. Acknowledge their frustration, express empathy, and commit to finding a resolution. Provide clear information and options, ensuring they feel heard and valued throughout the interaction.

When asked to explain a complex FinTech concept, start by identifying the core idea without jargon. For instance, you might say, 'Think of our financial app as a personal financial assistant that helps you track spending and budget effectively,' which simplifies the concept into relatable terms for the user.

In my previous roles, I directly engaged with customers in the FinTech sector, helping them navigate through various products and services. My focus was on ensuring they had a seamless experience, from onboarding to daily use of financial tools, always aiming to support them effectively.

Prioritizing tasks requires assessing urgency and complexity. I typically evaluate which cases need immediate attention and those that can be scheduled for later. Digital tools help me manage tasks effectively, ensuring I provide timely support without sacrificing service quality.

Customer feedback is invaluable for service improvement. I actively encourage customers to share their experiences, which helps identify pain points and enhance our service offerings. It’s crucial to analyze this feedback regularly to implement changes that meet our clients’ evolving needs.

In a previous position, I implemented a follow-up process after resolving customer issues. This initiative not only showed customers we cared about their experience but also provided insights into how we could further improve. We saw a significant rise in satisfaction ratings as a result.

I subscribe to several FinTech publications, follow industry influencers on social media, and participate in webinars. Staying informed allows me to provide accurate information to customers and anticipate questions regarding new developments in the financial technology space.

When explaining FinTech products, I use relatable analogies and simplify jargon. Additionally, I ask questions to understand their familiarity and tailor my explanation accordingly, ensuring they grasp the product's value while feeling encouraged to ask questions.

Once, a customer faced issues accessing their account during a critical time. I stayed beyond my shift to assist them, ultimately guiding them through the issue until they regained access. This experience not only resolved their concern but also built trust between us.

Effective communication with Swedish-speaking clients involves being culturally sensitive and using the appropriate language nuances. I also focus on maintaining clarity and being patient, ensuring that language doesn’t become a barrier to understanding their needs and providing solutions.