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Swedish Speaking Customer Experience Specialist - Remote in Greece

The House of Mercier is excited to announce a position for a Swedish Speaking Customer Experience Specialist, with the flexibility of remote work from Greece. In this essential role, you will provide exceptional support to our Swedish-speaking clients in the financial technology industry. Your contributions will ensure that our customers have a positive experience with our innovative services. If you are passionate about customer service and fluent in Swedish, we would love for you to be part of our team!


Responsibilities

  • Deliver high-quality customer support to Swedish-speaking clients through email, phone, and live chat.
  • Tackle inquiries related to accounts and our range of FinTech products effectively.
  • Gather and analyze customer feedback to identify opportunities for enhancing service delivery.
  • Collaborate with cross-functional teams to resolve complex issues and improve overall customer satisfaction.
  • Stay updated on product offerings and market trends to assist customers better.
  • Promote a customer-centric culture focused on loyalty and satisfaction.
  • Document interactions thoroughly to uphold high service quality standards.
  • Fluent in Swedish and English, with strong verbal and written communication skills.
  • Experience in customer service, particularly within the FinTech sector, is advantageous.
  • Customer-focused mindset with excellent problem-solving abilities.
  • Able to communicate complex FinTech concepts in an understandable manner.
  • Experience in leveraging customer insights for service enhancements.
  • Familiarity with CRM software and digital support tools.
  • Must have a reliable internet connection and a suitable remote work environment in Greece.
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Good monthly Salary
  • 2 Extra Salaries Per Year
  • And More....
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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
November 30, 2024

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