Customer Service Representative

- Effectively manage a high volume of incoming emails and calls from clients and attorneys as well as
fellow staff members or physician offices.
- Schedule and manage assigned IMEs case load from the request to case completion including
selection of the Reviewer for the IME.
- Maintain the confidentiality of claimant information.
- Schedule transportation and translation services as needed for claimants.
- Request and retrieve the relevant medical records for the IME appointment.
- Attend Monthly CSR Meetings & One on One Meeting with Manager
- Assist in building sustainable business relationships through open and interactive communication
with attorneys and paralegals.
-Ensure proper customer service is delivered to clients per client protocol.
- Address client complaints and issues, provide appropriate solutions and alternatives, and follow up
to ensure resolution. Escalate complex complaints and issues to Liability Manager as appropriate.
-Process copies of Radiology images to be sent to the Provider for the IME.
 -Follow communication procedures, guidelines and policies.

• Education: High School diploma or GED equivalent (associate or bachelor’s degree in a related field preferred). 
• Experience: Minimum of 1 year of relevant experience; Preferred 2-3 years of relevant experience. 

• Complete Health Coverage: Comprehensive Health, Dental, and Vision Insurance packages to ensure your well-being.
• Balanced Lifestyle: Generous paid time off, holidays, and a floating holiday to maintain a healthy work-life balance.
• Retirement: A 401k plan with employer matching for a secure financial future.
• Comprehensive Benefit Offerings: Benefits include LTD, STD, Flexible Spending Account, Voluntary Life, Voluntary ADD, and Company-paid Life Insurance and ADD coverage.
• Tuition Assistance and Student Loan Repayment Assistance: Benefit from IMA’s tax free tuition reimbursement and tax-free student loan repayment assistance program to fuel your ongoing educational journey and to help you pay for the degree you already have!
• Family Support: Paid maternity leave and paid parental leave reflecting our commitment to supporting families.
• No on Call Responsibilities: When you are home, you can leave work behind.