Office Manager

Classic Vision Care is a leading eye care provider committed to offering comprehensive vision care services. With locations in Kennesaw and East Cobb, Atlanta, we strive to deliver excellent patient care through our advanced technology, knowledgeable staff, and a welcoming environment.

**Position Overview:**

We are seeking a dedicated and experienced Office Manager to oversee the daily operations of our Kennesaw and East Cobb locations. The ideal candidate will have exceptional organizational skills, a commitment to providing outstanding patient care, and the ability to lead and motivate a team. 

**Key Responsibilities:**

1. **Office Operations Management:**

   - Oversee daily office operations to ensure efficiency and effectiveness.

   - Maintain a clean, organized, and welcoming office environment.

   - Manage office supplies inventory and place orders as necessary.

2. **Staff Leadership and Development:**

   - Recruit, hire, and train office staff.

   - Schedule and manage staff to ensure adequate coverage.

   - Conduct regular performance evaluations and provide constructive feedback.

   - Foster a positive, collaborative work environment.

3. **Patient Relations:**

   - Ensure exemplary patient care and address patient concerns or complaints promptly and professionally.

   - Manage patient scheduling to optimize office efficiency and patient flow.

   - Oversee patient check-in/check-out processes including verification of insurance information and collection of payments.

4. **Administrative Duties:**

   - Maintain accurate patient records and ensure compliance with HIPAA regulations.

   - Handle billing, invoicing, and financial reporting.

   - Develop and implement office policies and procedures to enhance operational efficiency.

   - Liaise with vendors and service providers as needed.

5. **Financial Management:**

   - Monitor and manage office budgets, including payroll, supplies, and other expenses.

   - Generate financial reports and provide insights on budget adherence and financial performance.

   - Implement cost-saving measures where appropriate without compromising on quality.

6. **Technology and Equipment Management:**

   - Ensure all office equipment and technology are functioning correctly and troubleshoot any issues that arise.

   - Coordinate regular maintenance and updates for office/medical equipment.

   - Introduce new technology and systems to improve workflow efficiency.

7. **Compliance and Regulations:**

   - Ensure the office complies with local, state, and federal regulations.

   - Keep abreast of updates in eye care practices and healthcare regulations and implement necessary changes.

- **Education:** Bachelor’s degree in business administration, healthcare management, or a related field preferred.

- **Experience:** Minimum of 3-5 years of experience in office management, preferably in a healthcare or eye care setting.

- **Skills:**

  - Excellent organizational and multitasking abilities.

  - Strong leadership and team-building skills.

  - Proficient in office software and electronic medical records (EMR) systems.

  - Superior customer service and interpersonal communication skills.

  - Financial acumen, experience with budgeting and financial reporting.

**Personal Attributes:**

- Detail-oriented with a commitment to accuracy.

- Ability to handle stressful situations calmly and efficiently.

- Problem-solver with a proactive approach to improving office processes.

- High degree of integrity and professionalism.