VIP Manager (Streamer Focus)
The Mill Adventure is a scale-up with the ultimate mission of building awesome products that will change the way the iGaming industry operates. We started our journey in 2019, with the vision of building a technology driven organisation and creating a team consisting of the best of the best specialists in their respective fields.
Today, we provide a complete gaming platform, including licences and operations, for rapid deployment and success in iGaming. Our team of 100+ technology and iGaming experts is guided by passion for invention, operational excellence and commitment to improve the inefficient.
We trust and value our team and we strive to accommodate the right working conditions for each individual, in remote, office based or mixed models. We see the strength in being different and embrace the cultural diversity existing in our group.
As our business continues to grow, we are looking for a VIP Manager for Streamers - someone who will be responsible for managing and growing relationships with streamers, who are considered high value players. You will act as the primary point of contact for streamers and top-tier account management with a flexible mindset.
The selected individual will be responsible to:
- Build and maintain strong relationships with ensuring a high level of engagement and retention.
- Identify and onboard streamers and influencers in gaming and casino community.
- Monitor activity and streamer performance, proactively identifying opportunities to enhance their experience.
- Negotiate contracts and manage partnerships aligning with company goals and budgets.
- Coordinate with internal teams (Marketing, CRM, Risk & Payments) to deliver a premium VIP experience.
- Be responsible for campaigns and initiatives to promote engagement.
- Ensure compliance with responsible gaming policies and regulatory requirements.
- Analyze streamer data to identify trends, optimize performance strategies, and drive revenue growth.
- Plan marketing activity with streamers and partners
- Assist in managing affiliates and collaborate with other teams when needed
You'll be a great fit if you have:
- Experience in account management, VIP management, player relations, or high-value customer engagement within iGaming or a similar industry.
- Familiar with streaming community (Twitch, Kick, YouTube, Discord) and its role in iGaming.
- Meticulous attention to detail.
- Strong communication and negotiation skills.
- Ability to analyze data and make strategic decisions to optimize streamer performance.
- Self-motivated and proactive, able to manage multiple relationships and tasks simultaneously.
- Familiarity with responsible gaming regulations and compliance best practices.
- Experience with CRM tools and VIP management platforms is a plus.
- Willing to work flexible hours, open for on-call work.
- A lean, focused company, offering a flexible working environment
- The opportunity to work with and learn form a highly skilled, talented team
- A great company culture, where accountability is innate, transparency is key and competency is virtue
- Being part of a small, tight knit, caring community
- Work equipment of your choice
- Private health insurance
- Learning budget
- Parking/transport or co-working allowance
- Company wide and team based get togethers
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