Assistant Store Manager

As an Assistant Store Manager at The Normal Brand, you'll be responsible for inspiring and leading the team to deliver excellent customer service while maximizing sales. Your main tasks will include maintaining store cleanliness and organization, implementing high customer service standards, monitoring inventory, and supporting the Store Manager in various facets of the business, all while creating a fun and engaging atmosphere for both the team and guests.

To qualify for the Assistant Store Manager role at The Normal Brand, you should have 1-2 years of retail apparel experience and a strong retail business acumen. We value candidates who are eager to learn, possess superior organization and time management skills, and take ownership of their responsibilities. Familiarity with inventory management and proficiency in Microsoft Word, Excel, and Google Drive will also give you an edge.

The Normal Brand strongly believes in nurturing talent. As an Assistant Store Manager, you will have opportunities for mentorship and development within your team. We encourage constructive feedback and knowledge sharing to help you grow professionally. You will also be trained on product knowledge and best practices in retail management, preparing you for career advancement within our organization.

At The Normal Brand, the work environment is designed to be high-energy, fun, and engaging. We prioritize maintaining a clean and organized store that reflects our brand values. Every team member is encouraged to contribute to a respectful and positive atmosphere, promoting teamwork and enjoyment for both employees and customers alike.

As an Assistant Store Manager at The Normal Brand, you can expect a competitive pay structure, bonus opportunities, employee discounts, health benefits, and a 401k plan. We value our team members’ well-being and offer a comprehensive package to support you in both your professional and personal life.

When discussing your leadership style, aim to highlight your ability to motivate and engage your team. You might mention your collaborative approach, reliance on positive reinforcement, and examples of how you've successfully led a team to achieve sales goals and provide excellent customer service.

In answering this question, emphasize your problem-solving skills and ability to mediate. Discuss specific strategies you’ve used to resolve conflicts, such as facilitating open communication, allowing team members to voice their viewpoints, and swiftly finding mutually acceptable solutions.

Mention specific strategies you would implement to maximizecustomer satisfaction, such as personalized interactions, training your team to understand customer needs, applying training on product knowledge, and tracking feedback to continuously improve service quality.

Discuss your organizational methods, like using digital tools or lists to prioritize tasks. Explain how you allocate time efficiently, ensure inventory is tracked, and address team schedules to maintain smooth store operations.

Use this question to share a specific experience that illustrates your customer service skills. Emphasize how you listened, empathetically understood the customer’s issue, and took proactive steps to resolve it, ultimately leading to a satisfied customer.

Discuss your previous responsibilities related to inventory, such as tracking stock levels, analyzing sell-through data, and organizing replenishment processes. Highlight how you’ve ensured that inventory aligns with sales goals.

Explain an effective training strategy that includes hands-on learning, guided discussions, and engaging teaching methods. Show your awareness of how being knowledgeable enhances customer interactions and contributes to sales.

Share your thoughts on fostering a positive atmosphere, such as implementing team-building activities, recognizing team achievements, and encouraging open communication. Highlight the importance of the store environment in enhancing customer experiences.

Discuss a situation where you analyzed sales data or customer feedback to inform your strategy. Share actionable insights that led to improved sales or customer service and emphasize the importance of data in decision-making.

Show your adaptability by discussing ways you've integrated new trends into product offerings or service approaches in the past. Emphasize continuous learning and being forward-thinking in your strategies.