The North Face: Mobile App Content & Operations Coordinator

Now that you’ve found the job description, what’s next?At The North Face we dare to lead the world forward through Exploration. We were born to Explore, Disrupt and to Lead. We were born to Love Wild Places and to Spark Curiosity. We believe that exploration is a mindset - both on the mountain and off the mountain - and it infuses everything we do. As a community of explorers, we stay curious about new ideas, places, and people.So, before we get to the job details, take a minute to learn a little more about us – our values and our culture. If you can see yourself working side-by-side with a team of adventure-loving people, The North Face just may be the place for you.To learn more about our values and our culture, visit The North Face Careers or www.thenorthface.com .What will you do?A day in the life of a Coordinator, Mobile App Content and Operation at The North Face looks a little like this:As a member of the Mobile Ecommerce team, the Mobile App Content & Operations Coordinator will work with the Mobile Ecommerce team to coordinate the production of Mobile app content with the internal Creative Services team in accordance with the seasonal ecommerce content calendar, publish and maintain content in the CMS (Coremedia), and analyze content results weekly and share recaps with the Ecommerce team and cross-functional partners.You will execute ASO strategy in partnership with our agency to drive winning testing plans, and strategies to grow our market share in both the Apple App Store and Google Play stores. You will manage updates and custom product page creation within the app store platforms and report on performance.Additionally, you will create app links with our MMP, Kochava, to support providing seamless navigation experience within the app for customers coming in organically, and through owned channels and paid media marketing. You will partner with the Lifecycle Marketing and SEO teams to enable attribution for downloads using our MMP.Secondarily, support with testing in the iOS and Android platforms prior to app releases, and will be responsible for management of store lists for FP and Outlet stores and updates to the app store locator within CoreMedia.How You Will Make a Difference:Put the consumer at the heart of everything you do.Have a mobile first and focused mindset, always looking at how to improve the mobile experience.Manage existing and create content experiences for the app, as well as manage app links & navigation, in accordance with the mobile content calendar and business needs.Partner with the site content team to align as needed.Procure requested images and copy from cross functional internal teams.Work with merchandisers to execute content as per their business needs.Ensure assets are published on a timely basis in accordance with the content calendar.Maintain all content publishing to app in CMS tool including tagging, sequencing, monitoring, and maintenance.Update the Mobile Banner Calendar, as needed, ensuring all departmental partners are aligned and informed.Consult with internal Graphic Design team on a regular basis to ensure open communication of expectations and deliverables.Analyze content results weekly and make recommendations to the Ecommerce Content Team and extended Ecommerce and mobile marketing teams.Participate in app UAT testing to ensure accuracy and efficient execution of app content updates + biweekly releases.Work with retail team to keep store finder up to date for new store openings.Collaborate with the Lifecycle Marketing Sr Coordinator to support ASO updates for app releases as needed.Also partner with marketing to open Jira tickets to support SMS or Push platform updates.Skills for Success:Years of Related Professional Experience: The successful candidate has 1-2 years’ experience as a content coordinator, QA coordinator or related digital position.Educational/ Position Requirements:Must have familiarity with:Asset publishing and content maintenance with a Content Management System (Coremedia preferred)Familiar with project management systems (Wrike, JIRA)Digital analytics tool (Adobe, Omniture, Google Analytics)ASO executionExperience with a MMP (Kochava, Adjust etc.) is preferred but not required.Experience using Jira for reporting bugs and updating productsDetail oriented and a multi-tasker in equal measureStrong project management skillsDemonstrate self-sufficiency balanced with team partnershipAbility to account for differences between iOS and Android experiences during testingVF Guiding Principles: Live with Integrity, Act Courageously, Be Curious, Act with Empathy, and Preserve.Where You Will Be LocatedDenver, COWhat do we offer you?At The North Face, we know you expect as much from us as we do from you. That is why we make a commitment to support and grow our people. We offer extensive development and growth opportunities for your current and future positions, a competitive compensation package, and a strong benefits package that includes medical, dental, vision, and 401(k).Our commitment extends beyond this and into your daily work life. We strive to foster a diverse and inclusive culture based on respect, connection, and authenticity. Our focus on DEI is at the foundation of who we are and what we do.To learn more about The North Face’s benefits package, follow this MyVFBenefits.com and click “Looking to Join VF”.To learn more about The North Face’s Diversity and Inclusion efforts, go to www.thenorthface.com .Now WE have a question for YOU.Are you in?Hiring Range : $56,160.00 USD - $70,200.00 USD annuallyIncentive Potential : This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.Benefits at VF Corporation : You can review a general overview of each benefit program offered, including this year's medical plan rates on www.MyVFbenefits.com and by clicking Looking to Join VF? Detailed information on your benefits will be provided during the hiring process.P lease note, our hiring ranges are determined and built from market pay data. In determining the specific compensation for this position, we comply with all local, state, and federal laws.At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at peopleservices@vfc.com . VF will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.