EUC Service Delivery Engineer

Rank International/YoBrands (part of Rank Group) are a leading online gaming operator, with its own Bingo, Roulette and Video Bingo technology solutions and operations. With offices in Barcelona, Ceuta & Malta, Rank International operates in the Spanish market and will soon be launching in other regulated markets/countries!

We are an exciting International iGaming company based in the thriving city of Barcelona currently in the process of expansion with its technology team based in Barcelona and working in a remote mode.

Look at our careers site to find out more: https://careers.rank.com/ 

We are looking for an EUC Service Delivery Engineer to join our growing IT department in Barcelona! This is an exciting time to join our Yo Brands business as you will help deliver our End User Computing services, technologies, processes which are critical to the productivity of our workforce. 

This key role manages all End User Windows & Mac images and devices, mobile device / application management, other EUC technologies, with responsibilities for effective delivery and operational support for PC imaging, packaging, software distribution, patching and overall PC lifecycle management. You will be hands-on while  working directly with our providers for daily support and ongoing improvement of our Windows and MAC toolset as well as other tools and solutions, such as meeting rooms, laptops, printers, LAN/WAN connectivity.

• Service NOW Ticketing tool & JIRA Services Management (Incident, Service Requests, Asset management)
• Serve as the escalation point for End User issues and problems
• Lead and drive continuous improvement opportunities in end user computing experience.
• Primary operational point of contact for our strategic EUC outsourcing partner/s.
• Build strong internal customer relationships to ensure we are aligned to customer and business needs while prioritizing key initiatives.
• Interface with Senior IT leadership on problem/incident calls and acts as an escalation point.
• Develops and maintains a solution roadmap, product catalog and vision for End User Computing technologies and processes.
• Manage an endpoint software distribution solution that encompasses modern imaging, packaging, and software deployment best practices.
• Assures that the End-User Computing support team (a third party) operates effectively to meet defined Service Level Agreements and defined customer expectations.
• Engage external partners to create and maintain a hardware and client software roadmap that will contribute to a productive workforce.
• Maintain awareness of changing IT trends and regulations which might impact the company and develop strategies that will mitigate any incoming risks and/or take advantage of any future benefits.
• Assess upcoming technologies and recommend innovative use of new features and technologies related to desktop management with the objective of enhancing end user experience.
• Develop and sustain current documentation relating to areas of responsibility.
• Work within established configuration, change management policies, security policies for ensuring awareness, approval and success of changes made to the areas of responsibility.
• Work and communicate with a wide range of people – leadership, peers, vendors, staff members, and others.

• Spanish native speaker with good understanding of written and oral English.
• Living in Barcelona area or willing to relocate.
• Bachelor degree in the area of Information Systems Management, Computer Science or similar.
• 5+ Years of experience architecting EUC solutions and processes
• 5+ Years of experience with managing Microsoft end user technologies: SSO, Networking, Active Directory, LDAP, End Point Security, Antivirus.
• Networking knowledge, experience in managing IPSec VPN’s, Firewalls, Switches, LAN and WLANs.
• Experience in monitoring tools (Zabbix , Nagios or similar)
• Experience in Managing relational databases MS SQL Server, MySql or PostgreSQL.
• Experience working with automatization tools like Ansible, Terraform or similar.
• Experience in scripting and automating tasks using languages such as Python, Bash, PowerShell, or similar, to streamline workflows and enhance operational efficiency.
• Experience with virtualization technologies like VMWare or similar.
• Experience in managing backup technologies.
• Experience in End-User Security best practices.
• Good at creating technical documentation and process definition.
• Experience managing Spain dispersed offices and venues and external contract resources and outsources services (contract, control, SLAs, priorities).

Personal Qualities

• Customer focus & ownership mindset
• Results oriented and a bias for action, with a can-do attitude
• Embraces change and innovation

#LI-MS1

What’s in it for you we hear you ask? 

Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself

Wellbeing@Rank is important... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.  

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us. 

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.  

From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered. 

*Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location.    

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview. 

You’re probably wondering outside of a fun, exciting and varied role – what else do you get? You’ll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.