Manager, Donor Systems

About Trevor:

The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. Our non-profit provides 24/7 life-saving support via phone, text, and chat.  We also operate the world’s largest safe space social networking site for LGBTQ+ youth and run innovative research, education, and advocacy programs. We’ve been saving lives every day for over 20 years.

Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values:

Heart–We care deeply and commit to do what matters

Integrity–We build trust through our words and actions

Community-Together, we are an unstoppable force for good

Belonging-We serve as allies to the mission, and to each other

Progress-We continually move onward and upward

Applicants and staff must be authorized to work for any employer in the United States.  The Trevor Project will not sponsor an employment visa for this position.

Role: Manager, Donor Systems 

Location: This role will be remote in the continental United States, Alaska, or Hawaii

Eligibility:  Authorization to work for any employer in the United States is required. The Trevor Project will not sponsor a work visa for this role. 

Reports to: Director, Support Experience

Classification: Exempt, Full Time

Union Role?  Yes

Salary Range: $90,000

Summary: 

The Donor Systems Manager at The Trevor Project strategically oversees Development’s technology and processes for end-users (fundraisers). Collaborating with Technology and Product teams, Development staff, and external service providers, this role designs, deploys, and manages impactful solutions using existing technology and tools. This management role requires a deep understanding of fundraising best practices and the optimal use of technical solutions for end-users, ensuring effective data capture and process solutions to draw fundraising insights.

Responsibilities include implementing, administering, and enhancing technological applications to support and improve fundraising initiatives. The position is responsible for project management for Development’s technology efforts. This involves continually improving, maintaining, upgrading, and optimizing all processes and systems related to our fundraising technology platforms and workflows, ensuring the technology infrastructure effectively supports fundraising strategies with efficiency and effectiveness. The position will develop and deliver training on CRM and provide analysis and thought leadership towards the CRM use, payment processing and other related applications.

As a critical player in leveraging technology for fundraising success, the Manager, Donor Systems combines technical expertise with strategic acumen in fundraising best practices. The role demands a proactive, experienced, and communicative individual poised to optimize donor engagement and management approaches. The successful candidate will bring this background along with skills and abilities related to training and user adoption.

Roles and Responsibilities:

- System Optimization: Define  and adopt a continuous improvement framework to processes, systems, and the data integral to best practices around prospecting, relationship management, stewardship, and the overall supporter experience. 

- Gathering and Structuring Business Requirements : Work closely with subject matter experts, team members, and stakeholders to thoroughly understand and prioritize existing workflows and translate the core needs of these workflows for different audiences, both technical and non technical. Effectively capture and document requirements with the goal to  streamline operations and facilitate system enhancements. 

- Standards and Documentation: Maintain current knowledge of industry standards and best practices for fundraising and other industry-related knowledge.. Create and manage documentation for Development’s Standard Operating Procedures (SOPs) and data models, ensuring compliance and consistency in business rules.

- Project Planning and Delivery: Develop and manage detailed project plans that include timelines, budgets, resource allocations, and dependencies. Organizes and translates end-users’ needs to elicit requirements to solution and test project deliverables. Take the lead in crafting functional specifications, designing testing strategies, and defining user acceptance criteria to guide project progression from inception through completion.

- Stakeholder and Vendor Engagement: Collaborate with Product and the Salesforce Administration teams, relevant vendors, and stakeholders to continuously refine fundraising project benefits and ensure their alignment with Development’s  goals.. facilitating effective communication and cooperation among all parties involved.

- Drive User Adoption: Monitor the  impact of technology investments by reviewing systems use, understanding the gaps, and developing training needs and content to drive user adoption. Drive the adoption of CRM, payment processing, and related applications, assessing usage to identify areas for improvement and ensure optimal utilization of technological resources. Define and develop key performance indicators for user adoption. 

Minimum Qualifications:

- Proven experience in fundraising technology, working closely with fundraising teams and goals, process management, reporting and training.

- Strong project management skills and the ability to work collaboratively with multiple teams.

- Expertise in Salesforce, with a focus on enhancing user experience and operational efficiency.

- Expertise in project management software such as Jira, Asana, Wrike and related. - - Preference for candidates with experience with multiple platforms.

- Business analysis/Business Architecture and Process Improvement posture

- Proficiency in spoken and written English

Why Trevor?

A career that truly makes a difference in the lives of LGBTQ young people–every single day

Outstanding benefits, including:

Comprehensive health insurance, including plan coverage for various gender affirmation care (and we pay 100% of your employee contribution premiums for medical, dental, vision, AND basic life insurance)

403(b) retirement plan with 3% match

Generous vacation and 13 paid holidays (one of our holidays is Harvey Milk Day!) plus two floating holidays and three half-day Fridays during the summer

Employee Assistance Program to  help with confidential emotional support, work-life solutions, financial solutions, legal assistance, or online support

In-network mental health office and virtual visits are covered at 100%, and out-of-network visits are covered at an enhanced level.

Remote work from the continental US, Alaska, or Hawaii (we provide the technology, a monthly internet reimbursement, and reimbursement to outfit your work-from-home space!)

Professional and Learning Development Trainings/Education: including a professional subscription to LinkedIn Learning, providing access to more than 13,000 high-quality on-demand courses.

Online Subscription to Headspace, a digital mindfulness and meditation platform

The Trevor Project provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law or policy. The Trevor Project complies with all applicable laws regarding equal opportunity in employment.

This is a union position. The Trevor Project recently voluntarily recognized The Communications Workers of America (CWA) as the representative of certain employees for collective bargaining purposes, and this position is in the bargaining unit. The Trevor Project is currently negotiating the first collective bargaining agreement with the union that will cover the terms and conditions of employment for this position.

The Trevor Project is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please submit a request here.  Please do not disclose medical information in this form–this information will be viewed only by our benefits team and will remain secure. This form is only for those requiring a reasonable accommodation to participate in the job application or interview process. This form is not an application - you must still apply through The Trevor Project careers website.