Senior Manager, Prospect Management and Research

About Trevor:

The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. Our non-profit provides 24/7 life-saving support via phone, text, and chat.  We also operate the world’s largest safe space social networking site for LGBTQ+ youth and run innovative research, education, and advocacy programs. We’ve been saving lives every day for over 20 years.

Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values:

Heart–We care deeply and commit to do what matters

Integrity–We build trust through our words and actions

Community-Together, we are an unstoppable force for good

Belonging-We serve as allies to the mission, and to each other

Progress-We continually move onward and upward

Applicants and staff must be authorized to work for any employer in the United States.  The Trevor Project will not sponsor an employment visa for this position.

Role: Senior Manager, Prospect Management and Research

Location: This role will be remote in the continental United States, Alaska, or Hawaii

Reports to: Senior Director Development Operations

Eligibility: Authorization to work for any employer in the United States is required. The Trevor Project will not sponsor a work visa for this role.

Classification: Exempt Full Time

Union Role:  Non-Union

Salary Range: 95k - 105k

Summary: 

The Senior Manager of Prospect Management and Research is a critical leadership role at The Trevor Project, tasked with overseeing and advancing the donor Prospect Management and Donor Research programs. This role serves as a strategic and tactical partner to the organization’s philanthropy verticals, enhancing fundraising through the strategic development of donor portfolios and the precise identification and qualification of prospective donors. This role demands a leader who can seamlessly blend strategic oversight with practical application, ensuring that all prospect management and research activities robustly support The Trevor Project’s fundraising objectives and philanthropic mission. The Senior Manager of Prospect Management and Research is essential for enhancing the effectiveness of our fundraising efforts through meticulous research, strategic management of donor prospects, and comprehensive training and support for philanthropy staff.

• Research and Resource Development: Build and maintain a comprehensive prospect management and research strategy focused on pivotal data to drive growth. Evaluate and develop a broad suite of research resources and manage vendor relationships to meet the evolving research needs.
• Donor Pool Management and Expansion: Play a key role in refining the major gift donor pool, managing the processes, data flows, and reporting essential for effective prospect management.
• Strategic Leadership and Integration: Collaborate with various philanthropy verticals to promote integrated, holistic donor engagement experiences, aligning efforts across the organization to optimize donor relationships and contributions.
• Information and Monitoring Initiatives: Assess and anticipate the need for information, monitoring, and reporting. Initiate support activities and collaborate on engagement strategies for prospects. Set standards for information organization, storage, maintenance, and retrieval in the constituent database.
• Trends and Analysis: Monitor and communicate current trends in fundraising, philanthropy, and business. Analyze, evaluate, and disseminate information critical to securing major gifts. Lead data mining and modeling initiatives to support prospect identification, segmentation, and management.
• Training and Support: Develop training materials and educate staff on the methodology of the prospect management system and prospect pipeline. Provide research profiles and briefings for the CEO, Executive Team, and other staff as needed.
• System Management and Policy Development: Manage the prospect management system within the constituent database to ensure current and accurately coded prospects. Establish guidelines and policies for the ethical management of all donor and prospect information.
• Relationship Mapping and Board Support: Identify prospects’ networks through relationship mapping to facilitate organizational engagement. Serve as a research resource for the Board to support board nominating activities.
• Collaborative Partnerships and Team Involvement: Partner with relationship managers for prospect review and analysis of their portfolios. Actively participate in the Development and Development Operations teams to ensure the achievement of overall goals. Support the creation and management of annual budgets, and plan and organize team meetings.
• Demonstrate fair, ethical, and equitable business practices
• Learn eagerly, share knowledge appropriately, and improve continuously
• Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines
• Work, communicate, and collaborate effectively with others
• Demonstrate attention to detail and accuracy in all work
• Demonstrate a commitment to fostering and maintaining an environment of diversity, inclusion, and belonging
• Other relevant duties and responsibilities as assigned

• Minimum of 5 years of experience in prospect research, donor relations, or fundraising within a non-profit environment.

• Proven expertise in prospect research, donor segmentation, and moves management within a major gifts framework.
• Demonstrated ability to develop and implement effective prospect management strategies and research methodologies.
• Strong command of CRM systems and donor databases(preferably Salesforce), with the ability to oversee data management practices including data analysis, mining, and modeling.
• Knowledge of current trends in philanthropy, fundraising techniques, and ethical guidelines pertaining to donor information management.
• People Manager only: Experience leading, developing, coaching, and managing the performance of direct reports (For first-time people manager roles:  Experience training and mentoring others.) 
• Proficiency in spoken and written English

Why Trevor?

A career that truly makes a difference in the lives of LGBTQ young people–every single day

Outstanding benefits, including:

Comprehensive health insurance, including plan coverage for various gender affirmation care (and we pay 100% of your employee contribution premiums for medical, dental, vision, AND basic life insurance)

403(b) retirement plan with 3% match

Generous vacation and 13 paid holidays (one of our holidays is Harvey Milk Day!) plus two floating holidays and three half-day Fridays during the summer

Employee Assistance Program to  help with confidential emotional support, work-life solutions, financial solutions, legal assistance, or online support

In-network mental health office and virtual visits are covered at 100%, and out-of-network visits are covered at an enhanced level.

Remote work from the continental US, Alaska, or Hawaii (we provide the technology, a monthly internet reimbursement, and reimbursement to outfit your work-from-home space!)

Professional and Learning Development Trainings/Education: including a professional subscription to LinkedIn Learning, providing access to more than 13,000 high-quality on-demand courses.

Online Subscription to Headspace, a digital mindfulness and meditation platform

The Trevor Project provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law or policy. The Trevor Project complies with all applicable laws regarding equal opportunity in employment.

The Trevor Project is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please submit a request here.  Please do not disclose medical information in this form–this information will be viewed only by our benefits team and will remain secure. This form is only for those requiring a reasonable accommodation to participate in the job application or interview process. This form is not an application - you must still apply through The Trevor Project careers website.