Customer Service Representative

You may know us as The Wonderful Company—whose iconic brands include FIJI Water, POM Wonderful, Wonderful Pistachios, Wonderful Halos, Wonderful Seedless Lemons, Teleflora, and JUSTIN, Landmark, and Lewis Cellars wines.

But did you know that we also own Neptune Pacific Direct Line (NPDL), the leading shipping and logistics company in the South Pacific, and have a brand-new office here in the heart of Tucson? The office was designed to foster a collaborative work environment and offers state-of-the-art amenities for employees such as more parking spaces, more meeting rooms, and access to a cutting-edge 17,000 square-foot fitness center.

As part of a dynamic new team, you'll have the chance to collaborate with diverse cultures, engage with overseas customers, and deepen your understanding of global customs processes. You'll be joining an energized, expanding group, working closely with our FIJI Water colleagues. This role presents endless opportunities to build strong relationships with global partners and contribute to the company's success.

This position will be based at our Tucson, AZ office and working a hybrid schedule with 3 days per week in the office. 

• Process and manage all documentation (manifests, bills of lading, invoices) for principals and customers, ensuring accuracy and timely submission
• Coordinate with internal departments to meet KPI targets and improve service delivery
• Manage data entry of bills, freight details, and booking processes, ensuring all bills are processed and closed within KPI deadlines
• Liaise with Commercial and Sales teams on rates, and handle customer queries, complaints, and escalations
• Maintain collaborative relationships with stakeholders and provide support with ad hoc documentation requests
• Oversee end-to-end processes for coastal shipments, including organizing local cartage and ensuring accurate bookings and container releases
• Reconcile and submit load lists, coordinate cargo readiness, and ensure export documentation is processed within set timelines
• Manage customs reports and ensure compliance with vessel schedules
• Ensure shipping instructions are received in a timely and accurate manner, matching the booking confirmation
• Coordinate with the shipper, DG Department, and terminals to obtain approvals for loading hazardous cargo

• 3-5 years of experience in shipping or freight in a similar role
• Excellent verbal and written communication skills
• Ability to thrive under pressure and adapt to shifting deadlines
• Proficiency in Microsoft Office Suite
• Experience with CargoWise preferred
• Strong attention to detail with exceptional follow-up and organizational skills

• Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including: 
  • 24/7 online physician consultations 
  • virtual mental health resources 
  • life coaching 
  • engaging employee community groups 
  • cash rewards for healthy habits and fitness reimbursements 
  • library of on-demand fitness videos 
  • on-site fitness center
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units. 
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses. 
• Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward. 
• Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace. 
• Building a Healthy Society: We focus on improving the social determinants of a healthy society-quality education and medical care, economic mobility, and a healthy environment-to help build thriving communities. Wonderful CSR
• Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities. 

Headquartered in Los Angeles, The Wonderful Company is a privately held $6 billion company dedicated to harvesting health around the world through its iconic consumer brands. The company’s 10,000 employees worldwide are committed to bringing consumers everywhere the freshest, most wholesome pistachios, citrus and pomegranates; bottling the finest water and wines; and creating colorful bouquets that are sure to touch the heart. This commitment is reflected in the company’s market share: Wonderful Pistachios® is America’s No. 1 tree nut and America’s fastest-growing snack; Wonderful® Halos® is the No. 1 mandarin orange in America; POM Wonderful® is the No. 1 100% pomegranate brand in America; FIJI® Water is America’s No. 1 premium imported bottled water brand; JUSTIN® Wine has the No. 1 Cabernet Sauvignon in California; and Teleflora® is the world’s leading floral delivery service. 

We also have a satellite office located in the heart of Tucson, home to our FIJI Water logistics team and Neptune Pacific Direct Line, the leading shipping and logistics provider in the South Pacific. This office is designed to encourage collaboration and offers employees state-of-the-art amenities, including additional meeting rooms, and access to a cutting-edge 17,000-square-foot fitness center.

The Wonderful Company’s connection to consumers has health at its heart and giving back at its core. The company has a long-standing commitment to corporate social responsibility, including more than $1 billion invested in environmental sustainability; $65 million in charitable giving, education initiatives, and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in California’s Central Valley. To view the current Corporate Social Responsibility report, visit www.wonderful.com/csr.

To learn more about The Wonderful Company, its products and its core values, visit www.wonderful.com, or follow us on Facebook, Twitter and Instagram. 

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

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