We’re TheyDo, a fully remote SaaS B2B organisation, pioneering a groundbreaking software category – Customer Journey Management.

In December 2022, we secured a €12M Series A funding round, with angel investment from industry giants Intercom, Miro, and Calendly. We support and partner with renowned enterprise organisations such as IBM, Adidas, and Cisco, helping them navigate the intricate landscape of customer journey mapping.

We kicked off 2024 with a global team of 65 TheyDoers, representing over 30 nationalities across 20 countries, though this marks just the beginning.

Join our exciting journey as we scale to over 100 by the end of this year!

What you'll do

Working closely with Charles our CTO you'll lead the engineers in one of our product teams.
You’ll have an outsized impact on solving a complex enterprise problem with a delightful and easy-to-use platform. In addition, you’ll contribute to building a culture focused on fast-paced delivery to realise our ambitious roadmap.

For that, you’ll use our stack, which consists among others of NodeJS, AWS, ECS, Postgres, Redis, ElasticSearch, OpenAI, Python, TypeScript, Honeycomb, Apollo/GraphQL, VueJS, WebSockets, Storybook, Playwright, and Jest.

Your top priority is ensuring that the up to five engineers of your team are setup for success and have them focused on delivering customer value, rather than just code.

Areas where you’ll make an impact include:

• Defining the processes and rituals that set up your team for success

• Being the first point of contact for your PM and designer for technical designs and roadmapping

• Supporting the engineers in your cross-functional team, running performance reviews and creating growth plans

• Contribute to delivery, there will be plenty of time to code as a player-coach

• Help define how we scale the engineering team through our Tech Lead Community
  

What you won’t do

• Micro-manage your team or create stories all day long. We believe in self-managed workers who know what to work on next.
  

What we're looking for

• An engineer who knows what a high-performing team feels like

• Prior experience in running a product team and measuring their success

• An engineer who wants to be at the foundation of a fast-growing team

• A product-minded engineer who wants to understand how people use our product and why

• An asynchronous worker who organises and documents their work

• A clean coder who writes well-structured and maintainable code

What we offer

• Competitive compensation and pre-IPO equity - we like to give our employees ownership with our stock package. When TheyDo succeeds, we all succeed

• Fully remote working with flexible hours - we're staunch advocates for autonomy and flexibility.

• Company events - we regularly connect in-person to strategise, reflect or simply have fun. Our most recents offsites were held in the Netherlands and Spain

• Flexible holiday days - we love what we do, and equally love taking a break. We expect you to take a minimum of 25 days per year (in addition to public holidays)

• Professional development reimbursement - we value learning and are happy to support you with books/conferences/courses that will benefit you in your role

• Mental health/wellness reimbursement - we’ll support you in looking after your body/mind (meditation, mindfulness, or a yoga/gym membership)

• Paid parental leave - we'll provide financial support and time off for you to bond with the newest little members of your family (6 months for the primary carer, and 6 weeks for the secondary carer - fully paid)

• Home office or co-working support - we offer everyone the choice of home office reimbursement or co-working support

• Latest tech & tools - Macbook Air, Pro or laptop, we want you to have the equipment that you’re most comfortable with. We use tools such as Gather, Slack, Notion, Loom, and G:Suite to work collaboratively and asynchronously

• Continuous growth of our benefits package as we continue to grow in size

To any recruitment agencies, we appreciate you would like to support us but we do not accept any unsolicited CVs or introductions.

About TheyDo

Our core values are the driving force behind every decision we make.

We ‘Journey together’ along a path of collaboration and synchronization. In everything we do, we ‘Own it’, never shying away from taking action or making decisions. Our ‘Cloaks off’ mentality ensures that transparency and integrity reign supreme. Moreover, ‘Customer Fueled’ innovation is at the heart of our work, as we know that the success of our product is directly linked to how we involve our customers in the process.

TheyDo is an equal opportunities employer. Our customers are diverse, and we believe our organisation should be, too. We nurture an inclusive culture where everyone feels equally important, no matter their background or status. We will never discriminate on the grounds of gender, civil status, family status, sexual orientation, religion, age, disability, education, or race.

If you are a woman or part of an underrepresented group, we encourage you to apply. Even if you don’t check every box — your skills and perspective could be just what we need to succeed. We value diversity and know you bring something unique to the table!