We’re TheyDo, a fully remote SaaS B2B organisation, pioneering a groundbreaking software category – Customer Journey Management.

In December 2022, we secured a €12M Series A funding round, with angel investment from industry giants Intercom, Miro, and Calendly. We support and partner with renowned enterprise organisations such as IBM, Adidas, and Cisco, helping them navigate the intricate landscape of customer journey mapping.

We kicked off 2024 with a global team of 65 TheyDoers, representing over 30 nationalities across 20 countries, though this marks just the beginning.

Join our exciting journey as we scale to over 100 by the end of this year!

To support our growing customer base and engineering team, we are seeking a skilled DevOps Engineer at TheyDo. In this role, you will collaborate closely with product engineers and QA teams to enhance our overall system reliability and developer experience.

Your responsibilities will include managing infrastructure resources, fortifying security measures, optimising system performance, elevating observability across the stack and empowering engineers to deliver efficiently and confidently. This includes facilitating seamless development workflows, improving deployment processes, and ensuring a robust, reliable system. Together, we aim to build a resilient and performant infrastructure, fostering a collaborative environment that allows for continuous improvement and innovation.

The infrastructure and stack at TheyDo currently consist of:

• AWS (ECS, Fargate, RDS, S3, OpenSearch, ElastiCache)

• Cloudflare

• Terraform and Terragrunt for infrastructure-as-code

• Postgres

• Redis

• ElasticSearch

• GitHub Actions

• OpenTelemetry

• Honeycomb

• Backend services using NodeJS (Typescript) and Python

• GraphQL API

• Websockets

What will you do

Your primary mission at TheyDo will be to ensure a frictionless developer experience for our team by setting up best-in-class infrastructure and tooling. As an individual contributor, you will closely collaborate with your fellow engineers to streamline and enhance our work.

You’ll be maintaining and expanding a B2B SaaS platform used by customers worldwide. Your SRE responsibilities include ensuring a fast response to incidents or preventing them through observability, setting up a secure and compliant cloud environment, configuring backup and rollback scenarios, and working on metrics like latency, traffic, error rate, and saturation. Additionally, you will play a crucial role in actively collaborating on the technical implementation and maintenance of our ISO 27001 compliance.

You will be an integral part of our technical roadmap, supporting the anticipation of increased traffic to TheyDo. Your focus will be on optimising processes and implementing technologies to fortify our infrastructure and enhance overall system reliability.

Areas you will be making an impact in the short-term:

• Maintain and improve our infrastructure-as-code

• Automate the set up feature environments

• Minimize the time from commit to production

• Establish Service Level Objectives (SLOs)

• Give workshops to fellow engineers on our infrastructure

• Implement and maintain reliable and performant DevSecOps CI/CD pipelines

• Prepare and automate Disaster Recovery (DR) tests and fire drills

We’re looking for

You like to get things right, a pragmatic perfectionist who will continuously shape our infrastructure and make it ready to scale

Desired skills and experience include:

• Experienced in setting up modern CI/CD processes

• Solid experience with AWS, IaC, Docker, container orchestration (e.g. ECS, or K8s), cloud native technologies, Postgres

• Someone who likes optimizing and automating processes

• An engineer who wants to be at the foundation of a fast-growing team

• An asynchronous worker who organizes and documents their work

• Skills as a hybrid engineer and comfortable with JavaScript and Python are not required but convenient

• Preferably has previously experienced exponential growth at a remote startup

What we offer

• Competitive compensation and pre-IPO equity - we like to give our employees ownership with our stock package. When TheyDo succeeds, we all succeed

• Fully remote working with flexible hours - we're staunch advocates for autonomy and flexibility.

• Company events - we regularly connect in-person to strategise, reflect or simply have fun. Our most recents offsites were held in the Netherlands and Spain

• Flexible holiday days - we love what we do, and equally love taking a break. We expect you to take a minimum of 25 days per year (in addition to public holidays)

• Professional development reimbursement - we value learning and are happy to support you with books/conferences/courses that will benefit you in your role

• Mental health/wellness reimbursement - we’ll support you in looking after your body/mind (meditation, mindfulness, or a yoga/gym membership)

• Paid parental leave - we'll provide financial support and time off for you to bond with the newest little members of your family (6 months for the primary carer, and 6 weeks for the secondary carer - fully paid)

• Home office or co-working support - we offer everyone the choice of home office reimbursement or co-working support

• Latest tech & tools - Macbook Air, Pro or laptop, we want you to have the equipment that you’re most comfortable with. We use tools such as Gather, Slack, Notion, Loom, and G:Suite to work collaboratively and asynchronously

• Continuous growth of our benefits package as we continue to grow in size

To any recruitment agencies, we appreciate you would like to support us but we do not accept any unsolicited CVs or introductions.

About TheyDo

Our core values are the driving force behind every decision we make.

We ‘Journey together’ along a path of collaboration and synchronization. In everything we do, we ‘Own it’, never shying away from taking action or making decisions. Our ‘Cloaks off’ mentality ensures that transparency and integrity reign supreme. Moreover, ‘Customer Fueled’ innovation is at the heart of our work, as we know that the success of our product is directly linked to how we involve our customers in the process.

TheyDo is an equal opportunities employer. Our customers are diverse, and we believe our organisation should be, too. We nurture an inclusive culture where everyone feels equally important, no matter their background or status. We will never discriminate on the grounds of gender, civil status, family status, sexual orientation, religion, age, disability, education, or race.

If you are a woman or part of an underrepresented group, we encourage you to apply. Even if you don’t check every box — your skills and perspective could be just what we need to succeed. We value diversity and know you bring something unique to the table!