Job details

Engagement Support Services Specialist

Our equal opportunity partner is seeking an Engagement Support Services Specialist to join our team in Southfield, MI.

In this role, you will be responsible for completing a wide variety of tasks to support teams across multiple practices and industries within the firm. You will be part of a team with a strong service culture, ensuring the delivery of accurate, timely, and quality-driven services to our audit, tax, consulting, and wealth management practice areas and their clients.

As an Engagement Support Services Specialist, you will:

Provide support to internal firm clients with a service-oriented mindset, maintaining accuracy and pride in your work.
Route and process client requests, review peer work, and oversee completion processes.
Interact with both in-office and remote staff, including domestic and international teams across various time zones.
Partner effectively with engagement teams to clarify inquiries, address needs, and set clear expectations related to task processing.
Resolve problems by clarifying issues, researching and exploring answers, and implementing solutions, while escalating unresolved or complex problems.
Assist the Operations Lead with specialized projects, including reporting and data research, deliverable formatting and editing, process design, and other tasks as assigned.
Maintain an environment of continuous learning by completing all training related to client requests, supporting peers in their learning, and enhancing task training resources.

0-1 years of customer service experience or equivalent coursework.

High school diploma required; higher education or college coursework preferred.
Ideal candidates are students or graduates in fields such as Accounting, Audit, Finance, Banking, Insurance, or related disciplines.
Basic knowledge of accounting is preferred.
Proficiency in Outlook, Excel, and Word is required; experience with Adobe Acrobat is preferred.
Strong organizational and prioritization skills.
Ability to use a variety of resources to learn new tasks.
Strong attention to detail and proofreading skills to ensure accuracy.
Ability to adapt easily to changes and challenges.
Capability to work in a fast-paced environment and within a team setting, assisting peers as needed.
Willingness to work some overtime and weekends.

We follow a "Workplace for Your Day" model, which emphasizes flexibility and balance while staying true to our primarily in-person work environment. We believe in the importance of face-to-face interactions for individual and collective development. However, we also encourage our team members to collaborate with their supervisors to find the optimal work setting for their needs each day.