Analyst/Engineer - Developer Experience

As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter. As the world’s leading provider of intelligent information, we want your unique perspective to create the solutions that advance our business and your career.Our Service Management function is transforming into a truly global, data and standards-driven organization, employing best-in-class tools and practices across all disciplines of Technology Operations. T

About the Role
In this opportunity as Business Analyst, you will:

• Acts as a liaison among business stakeholders in order to elicit, analyze, communicate, and validate requirements for changes to business products; processes and systems Collects, analyzes and synthesizes data to document requirements, ensuring needs of client/stakeholder are met.
• May translate into detailed technology needs with some guidance. Reviews product needs, instructions, regulations, and/or laws on medium level projects; implementing requirements documents which may include changes to software, using low to medium level programming skills, testing, and providing support to customers.
• Create Microsoft Power Automate to create automations to complete repetitive or common business process tasks.
• With some guidance will author and communicate requirements documentation. Depending on the nature of the project, undertakes a combination of technical implementation and testing analyst tasks if appropriate.
• Understands customer and/or product needs in the context of internal & external requirements and/or software development information.

About You
You're a fit for the role of Business Analyst if your background includes:

• Analyze the usage and performance of our development tools, workflows and training needs to understand their impact on productivity and efficiency.
• Foster a deep understanding of our internal systems and tools to provide insightful guidance, support, and training for our engineering teams.
• Collaborate with our software engineers to understand their needs and pain points and implement solutions to address these issues based on data analysis.
• Creating automations for common business process using Microsoft Power Automate, Python, or similar solutions.
• Advocate for the needs of our developers in internal discussions and decisions regarding our systems and tools, based on quantitative and qualitative data.
• Work closely with our product, engineering, and business teams to ensure that our systems are easily usable and contribute to the overall quality of our products.
• Contribute to documentation, tutorials, and other educational resources to help developers understand and effectively use our systems and tools.
• Awareness of the latest developments and trends in software development, developer tools, and business analysis methodologies, and advise on the adoption of relevant new technologies.
• Create and review metrics to assess future needs or promote best practices.

#LI-KP2

What’s in it For You?

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.