Job details

Queue Controller

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The position works closely with the call Center Team, Inventory Control Team, all Business Units and the Shipping Team. Although the location of the position is in Newton, NJ, from time to time it may be required to undertake duties at other Thorlabs locations.

Essential Job Functions include the following, but are not limited to:

Responsible for maintenance and release of sales orders to the shipping department through the RF Smart System.
Ensure continuous and prioritize (by activation time stamp and cut off times) work flow of orders to the shipping department.
Monitor Ship Complete Orders to release upon completion.
Work closely with Inventory Department to resolve discrepancies.
Work with Call Center Department to review orders as necessary.
Work closely with personnel from each business unit to ensure same day delivery orders.
Recommend process improvement regarding standard policies & procedures to ensure adequate flow of all customers’ orders.
Cross train in Call Center, Inventory and Shipping.
Assists with order fulfillment as needed.
This position requires to work on Saturday from 8 a.m. to 1 p.m. and overtime as required

In addition to the essential functions and duties listed above, all positions are also responsible for:

Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures.
Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

The Company retains the right to change or assign other duties to this position.

Physical Activities:

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.

Experience: • Previous warehouse, sales and inventory control experience.

Education: • Associated degree or equivalent work experience, a plus.

Specialized Knowledge and Skills: • Strong interpersonal, organization and follow-through skills.

• Ability to work under stress/self-starter

• Excellent trouble shooting skills.

• Proficiency in basic computer use (MS Office) and communication tools.

• Possess superior analytic skills to investigate and resolve inventory errors and/or discrepancies.

• Outstanding attention to detail and the ability to multitask.

• Strong interpersonal skills; strong ability to work with individuals at all levels of the organization.

• Outstanding communication skills.

• ERP experience.

Thorlabs values its diverse environment and is proud to be an Equal Employment Opportunity/Affirmative Action employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Thorlabs offers a complete benefits package that includes medical, dental and vision insurance, company paid life insurance, a generous PTO package, a 401(k) plan, and tuition reimbursement just to name a few.

Average salary estimate

$60000 / YEARLY (est.)

min

max

$50000K

$70000K

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What You Should Know About Queue Controller, Thorlabs

Join Thorlabs as a Queue Controller and become an integral part of our dynamic team! In this exciting role, you'll work closely with our Call Center Team, Inventory Control Team, and Shipping Team to ensure our freight flows smoothly and efficiently. Based primarily in Newton, NJ, you may have opportunities to work at other locations as needed. Your primary responsibility will be to manage the maintenance and release of sales orders to the shipping department through the RF Smart System, making sure that orders are prioritized effectively based on cut-off times. You will be the glue that holds our shipping operations together, monitoring ship-complete orders and collaborating with various departments to resolve discrepancies. The ideal candidate for this position should possess a keen sense of organization, exceptional analytical skills, and excellent communication abilities. Your role will be essential in ensuring that all same-day delivery orders are met, all while promoting process improvements that can enhance our efficiency. This role requires working Saturdays from 8 a.m. to 1 p.m., providing a great opportunity to contribute even further to our customer satisfaction goals. With your previous experience in warehouse, sales, or inventory control, along with an associated degree or equivalent experience, you'll fit right in. At Thorlabs, we value a diverse working environment and are committed to equal employment opportunities. We also offer a complete benefits package, making this not just a job, but a career with great potential.

Frequently Asked Questions (FAQs) for Queue Controller Role at Thorlabs

What are the key responsibilities of the Queue Controller at Thorlabs?

As a Queue Controller at Thorlabs, you'll be responsible for overseeing the flow of sales orders to the shipping department, ensuring they are prioritized based on cut-off times. You'll manage the release of orders via the RF Smart System, monitor ship-complete orders, and collaborate with both the Inventory and Call Center Departments to double-check orders as necessary. Your proactive approach will be vital in maintaining efficient operations across the board.