Professional Services Operations Manager
About Us:
We’re looking for a skilled and experienced Professional Services Operations Manager to join our Revenue Excellence team. The Professional Services Operations Manager will partner closely with Professional Services leadership to streamline processes, manage tools, operationalize the business strategy, guide data-driven decisions, and optimize for growth.
What you'll do:
- Oversee and optimize the tools and systems used by the Professional Services team, ensuring smooth and efficient operations.
- Develop and standardize Professional Services processes to ensure consistency and scalability.
- Track and monitor key professional services metrics (utilization, bookings, attach rates, revenue, etc.). Develop analytical insights and drive recommendations for improvements.
- Own bookings and revenue forecasting process, optimize on improvements that lead to higher levels of forecasting accuracy.
- Create and maintain documentation, collaborate cross-functionally on improvements.
- Lead compensation process; designing/maintaining compensation plans, working with Finance on design and execution.
- Establish success metrics and definitions across the Professional Services team, and the associated reporting and dashboards needed by team members.
- Be a trusted partner to the Professional Services Leadership by defining, tracking, and implementing goals, programs and strategies that scale.
- Continually provide suggestions to business processes to keep up with the changes in the organization.
- Subject matter expert for PS team on all processes related to services: utilization, time entry, project management processes, and customer billing.
- Partner with Revenue, Salesforce Operations team and internal stakeholders to review and launch updates to the Professional Services portfolio of offerings to support the business’s long-term goals.
- Provide guidance and oversight to PSOPs analysts.
What you bring:
- 3+ years in a Professional Services Operations role at a technology company, with experience designing workflows and the systems knowledge to implement them.
- Strong understanding of paid services/implementation lifecycle.
- Salesforce familiarity is a must.
- Strong proficiency and experience with Professional Services Automation (PSA) tools (ex. Certinia).
- Expert analytical and reporting skills to find trends and insights using data.
- Excellent Organizational skills with extensive project management skills including meeting deadlines and coordinating with multiple stakeholders.
- Have program management skills and are comfortable multitasking and prioritizing in a fast paced environment.
- Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions.
- Strong work ethic, desire to learn, and a drive to excel.
- Collaborative mindset, across peers, business partners, and leadership.
- Clear, concise and effective communication skills, both written and verbal. Ability to communicate the right level of information to executives and cross-functional teams at the right cadence.
- Proactive self-starter, identifying opportunity areas for improvement and executing on initiatives to drive impact to the business.
What makes ThoughtSpot a great place to work?
ThoughtSpot is the experience layer of the modern data stack, leading the industry with our AI-Powered Analytics and natural language search. We hire people with unique identities, backgrounds, and perspectives—this balance-for-the-better philosophy is key to our success. When paired with our culture of Selfless Excellence and our drive for continuous improvement (2% done), ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If you’re excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role that’s right for you.
ThoughtSpot for All
Building a diverse and inclusive team isn't just the right thing to do for our people, it's the right thing to do for our business. We know we can’t solve complex data problems with a single perspective. It takes many voices, experiences, and areas of expertise to deliver the innovative solutions our customers need. At ThoughtSpot, we continually celebrate the diverse communities that individuals cultivate to empower every Spotter to bring their whole authentic self to work.
We’re committed to being real and continuously learning when it comes to equality, equity, and creating space for underrepresented groups to thrive.
Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.
About ThoughtSpot
The world’s most innovative companies use AI-Powered Analytics from ThoughtSpot to empower every person in their organization, from C-suite executive to frontline employee, with the ability to ask and answer data questions, create and interact with data-driven insights, and use these insights to make informed decisions and take action. ThoughtSpot is simple enough for any business person to use, yet built to handle even the largest, most complex data, wherever it may reside. That’s why customers like T-Mobile, BT, Snowflake, HubSpot, Exxon, Daimler, Medtronic, Hulu, Nasdaq, OpenTable, Huel, and Nationwide Building Society have turned to ThoughtSpot to transform their data driven decision-making cultures.
- You have read and understood the Candidate Privacy Notice (“Notice”) and acknowledge the collection, processing, use and disclosure of your personal information as set out in the Notice.
- You are not required to provide any requested information to us, but failure to do so may result in not being able to continue your candidacy for a job with us.
- The information you give us is true and correct to the best of your knowledge and belief, and you have not knowingly omitted any related unfavorable information. Providing any inaccurate or misleading information may make you ineligible for employment.
To all recruitment agencies: ThoughtSpot does not accept agency resumes. Please do not forward resumes to our jobs alias, ThoughtSpot employees, or any other organization location. ThoughtSpot nor its employees are not responsible for any fees related to unsolicited resumes.
By
ThoughtSpot
Our mission is to build a more fact-driven world by empowering anyone with the ability to ask data questions, get answers, and find insights, whether in the boardroom, back office, or online.
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