Vetspire Product Business Analyst

** This position will ideally be based in Austin, TX out of our headquarters office and be hybrid in office 2-days a week. Individuals need to be willing to commute to Downtown Austin 2 days a week. Candidates based in other geographies across the U.S. will also be considered for a remote role. **

• Identify market trends, competitive landscape, and emerging technologies to inform product strategy
• Collaborate with stakeholders to prioritize features and enhancements based on business value and customer impact
• Excellent communication skills that include being approachable and proactive
• Excellent analytical and creative problem-solving skills
• Excellent listening, interpersonal, written, and oral communication skills
• Logical and efficient, with keen attention to detail
• Highly self-motivated and directed
• Ability to effectively prioritize and execute tasks while under pressure

• Collaborate with program sponsors to determine project scope and vision
• Drive successful communications, change, and implementation through recognized change management methodologies
• Drive alignment on what the top priorities are for your team and their needs
• Planning your resources by knowing the team’s strengths and weaknesses, together and individually
• Perspective around individual and team’s skills and knowledge to ensure end success
• Recommend and take action where needed
• Successful product management means to assemble and manage challenges and to make a fine-tuned plan including leaning in where team members need guidance, training or coaching. As Product Business Analyst set team members and projects up for success.

• Creating project plans by gathering user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods
• Participate in the QA of purchased solutions to ensure features and functions have been enabled and optimized
• Develop and utilize standard templates to write requirements specifications accurately and concisely
• Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team
• Participate in the selection of any requirement documentation that the organization may opt to use and serve as a bridge between technology solutions and business strategy, offering insights and recommendations to support decision making
• Participate in testing of new apps, integrations, and new modules of Vetspire
• Keep leaders informed with regular awareness reporting

• 4+ years of successful Product Owner or Analyst successfully managing dynamic projects in fast-paced environments
• Proven experience as a Product Business Analyst or similar role in the software industry
• Proven financial and reporting experience, along with expertise in payment systems
• Understanding of the tools and reporting required for effective customer payment management and reconciliation
• Experience owning and driving roadmap strategy and definition
• Understanding of application development and software development life cycle concepts.
• Proven experience working in Agile environments (Scrum, Kanban, etc.)
• Exceptional analytical and statistical skills with the ability to apply them to systems issues and products as required
• Driven and supported change management methodologies and communication plans
• Demonstrated knowledge of the organization’s core business process and operations
• Exceptional interpersonal, communication, and negotiation skills
• Diplomatic approach to handling conflicts and managing stakeholder relationships
• Experience in managing relationships with vendors and external partners  
• Ability to prioritize and manage multiple projects simultaneously

• BS degree in a technology-related field 
• Proficiency in JIRA for tracking tasks, managing backlogs, and reporting or similar project management software skills, including planning, organizing, and managing resources
• Pragmatic Institute certification preferred, demonstrating a strong understanding of market-driven product management and development principles
• Knowledge and experience of internal business and operational medical practices of a veterinary hospital
• Strong communication skills with a collaborative mindset, capable of simplifying complex concepts; adept at conveying findings clearly to both technical and non-technical audiences

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.