(Partner Credit Services- Funding Options) 

Department: Partner Credit Services

Who are Tide:

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. 

Tide is about doing what you love. We’re looking for someone to join us on our exciting scale up journey and be a part of something special. We want passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale. 

We’re the UK’s leading provider of smart current accounts for sole traders and small companies. We’re also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love - for too long, these customers have been under-served by the big banks.

Funding Options joined the Tide family in early 2023 to lead our Partner Credit Services offering. Through their panel of 120 leading lender partners, Funding Options supports UK SMEs to get the right finance in place so they can trade, plan and grow with confidence. Through their multi award-winning platform, Funding Cloud, they can effectively match customers to the right lender and finance product that best suits their needs in minutes with funding decisions in as little as 20 seconds, giving every customer a 5 Star experience whether successful or not, through our sheer professionalism and outstanding standard of customer service.

Our offices are in London -UK, Sofia - Bulgaria, Belgrade - Serbia and Hyderabad -India, where our teams are dedicated to our small business members; revolutionising business banking for SMEs. 

We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Member first, we are passionate about our members and put them first. We are data-driven, we make decisions, creating insight using data.

We’re also one of LinkedIn’s top 10 hottest UK companies to work for.

What we’re looking for:

As an experienced Partnerships Manager, you’ll be accountable for establishing relationships with new partners in the SME Space and collaborating with other teams across the business to ensure effective ongoing relationships.

You will work with both our Lending Partners - focused on managing, strengthening and supporting our brilliant lender-panel as well as our Acquisition Partners - to deliver a consistent flow of high-quality business enquiries and ensure we exceed expectations on both sides of the relationship. Essentially managing a mix of key demand and supply side relationships.

Our Partners are an important part of the Funding Options team, and you will work closely with a range of partners in a variety of ways.

Some of the things you’ll be doing:

• Operating as the sole point of contact for a number of our valued lender partners. Acting as the conduit between the lender partners and our internal Business Finance Specialists team to drive optimal customer and commercial outcomes. You will be accountable for core metrics of revenue with each partner. 
• Collaborating with internal teams to design and execute on commercial opportunities and campaigns with our partners, this includes driving internal process enhancements where necessary to facilitate partner enablement.
• Identifying, negotiating, acquiring and successfully onboard a portfolio of strategic Partners who will deliver to our customers.
• Take the lead in analysing performance data of our partners and lenders and propose insights and strategic ideas for growing the business channel.
• Produce and present Partner / Lender performance reports.
• Collaborating with internal teams to design and execute these partnerships and campaigns, this includes driving internal process enhancements where necessary to facilitate partner enablement.
• Being a point of contact for internal partner referral onboarding operations, liaising and coordinating between the KYC, Onboarding and Marketing Data teams to ensure partner referrals are assessed and processed within specified SLA’s and prioritised onboarding is maintained.

What makes you a great fit:

• Previous experience working within a partnerships channel to drive commercial outcomes is essential.
• Experience of managing partnerships within the alternative finance space in the UK
• A broad awareness of the alternative finance ecosystem in the UK
• A comprehensive understanding of small business customers’ financing needs
• You have a high level of spoken and written English communication skills and are able to explain complex information in a simple and easy to understand way.
• You have excellent administration and organisational skills
• You are detail oriented and highly organised: you can manage many projects, relationships, and initiatives all at once
• You have a proven ability to allocate the correct resources and prioritise tasks.
• You are highly focused on commercial opportunities and the delivery of incremental value
• You have great communication skills and are able to explain complex information in a simple and easy to understand way.
• You have excellent customer service skills and you love to help people and are naturally solution-oriented
• You are autonomous and take initiative to get the job done.
• You are a natural team player who utilises the diverse skills across the team.
• You have strong stakeholder management skills coupled with an ability to leverage external capabilities to achieve joint success.

What you’ll get in return:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get:

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance

Tidean Ways of Working 

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.