Tier 1 Support Representative

DrFirst is an innovative Health IT company with a mission to create user-friendly solutions so that doctors can treat their patients quickly, efficiently, and safely. Over 300,000 healthcare professionals, 120,000 prescribers, 67,000 pharmacies, and 260 of the healthcare IT vendors in the market depend on us every day to manage medication safety and efficiency, streamline care team communication and collaboration, reduce medical errors, and improve patient outcomes.

You will be part of a team building and operating highly scalable software using cutting edge technologies for a variety of devices. You will get to solve the most complex problems that arise in the areas of distributed computing and high-volume transaction processing. Your code will reach thousands of doctors and touch the lives of millions of patients across the country.

This is a great opportunity to be a part of a successful Healthcare IT company experiencing significant growth. We have a proven product, brand-name customers, and are backed by leading investors. Here you'll get to work with some of the smartest and most interesting people around; solving unique and complex challenges in healthcare on a scale matched by a few companies. If you get excited about stretching yourself in new ways, developing yourself to your fullest potential, care about working with smart colleagues; we want to talk to you!

The DrFirst Technical Support team is growing! We’re looking for committed support representatives to provide an exceptional customer experience to our growing customer base who help hospitals, physicians, pharmacies, and care providers save patients’ lives. This is an exciting opportunity for individuals who would like to begin or grow their career in customer support in healthcare technology.

Currently this position is full-time and allows candidates to work remotely. Please note that all candidates must confirm they have high-speed internet and a secure location, as you will be discussing Personal Health Information (PHI) and cannot be in a public space. We will provide you with the equipment needed to successfully perform your job, including a laptop, monitor and docking station.

Our support team operates 100% within the continental United States and provides support 24 hours a day, 7 days a week, 365 days a year, including holidays. We are looking for someone who is available in the Central or Pacific time zone to cover later hours and overnight scheduled shifts. The schedule does rotate, and we do offer 4x10 shifts and Overtime if requested. This position requires talking on the phone, providing written live chat responses with customers and written tickets via a web platform.