Tier II Support Technician

The Quadient Digital Print Group (DPG) is a highly motivated, dynamic and hardworking team that is responsible for supporting it's various sales and support channels that distribute and service our printing and material handling machines for the mailing and packaging industries.
The Tier II Support Technician is a key part of our support team that is responsible for helping our dealers, OEM's and sales organizations before and after the sale.

Every connection is unique – just like us

Quadient helps our customers create connections. Each connection, each customer matter. At Quadient, we also value individuality. We celebrate uniqueness and diversity. We want to recruit people who will bring different experiences and perspectives to our work. The empowerment, passion, inspiration and sense of community of our people set us apart. We call it: The Power Of You.

Essential Duties and Responsibilities:

Provide professional level Technical support via telephone and email for all DPG hardware and software products.

Perform machine quality control, updates and branding using our defined guidelines

Use DPG equipment to produce sales samples

Perform actual sample testing to provide solution(s) to sales or support along with a written report of the solution.

Troubleshoot and repair all Digital Print Group machines

Operations support with warehouse shipping, receiving and equipment handling duties.

Required Skills & Experience:

1-5 years in a technical support capacity working on printing and/or material handling equipment

Technical / Vocational training in electronics and/or electromechanical equipment repair experience. Actual multimeter use will be required.

Excellent verbal and written communication skills

Strong PC and Microsoft Office aptitude

Sharp learning curve when using software programs

Self-starter and self-motivated

Able to lift up to 50 lbs.

This position has an hourly pay range of:

$20.14-$30.24

Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.

Our Benefits Overview:

• Company subsidized Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Strong Company Match
• Life & Disability Insurance – Company Sponsored
• Paid Vacation, Sick Leave and 12 Company Holidays
• Career & Leadership Development
• Tuition Reimbursement Program
• Veteran Programs
• Company Sponsored Groups

About Quadient:

At Quadient, we exist to help organizations simplify the connection between their customers and what matters most. From mortgage approvals, medical results, and insurance claims, to accounts receivables, invoices and inbound packages. Quadient has been helping customers since 1924. (That’s right, almost 100 years!). We are the driving force behind the world’s most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Every day - we help companies manage over 788 million connections with their customers. Our award-winning solutions and best in class customer service are the reasons we have grown to become the driving force behind the world’s most meaningful customer experiences. Because connections matter!

We want Quadient to be a place where we are all able to bring our whole selves to work and where our differences are embraced and celebrated. We operate in diverse areas, cultures and communities; our customers are as unique as we are. Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They make us EPIC. Together.

The above position statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Quadient does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services. Please do not forward resumes to our jobs alias, Quadient employees or any organization location. Quadient is not responsible for any fees related to unsolicited resumes.

Quadient is an Equal Opportunity Employer, and all qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.

If you need assistance with the application process, please email us at US.LOA.Accomodations@quadient.com.