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Director of Strategy & Operations, Care Transformation

The Role

We are looking for a Director of Strategy & Operations, Care Transformation to join our growing Care Transformation Team. This person will be responsible for executing work related to strategic analysis, evaluation and program development with the goal of strengthening the outcomes for our new and existing clients, and thereby our provider and member populations. 


This work requires extensive experience with financial analysis, data-informed decision making, strategic planning, and exceptionally clear written and oral reporting and dissemination. Finally, this work requires an understanding and appreciation for issues of equity and the disparities that exist for students. This role has an important opportunity to further leverage our existing expertise and expand it to different areas or clients.


What You'll Do
  • Take lead on initiatives assigned by the VP of Care Transformation, including, but not limited to: strategic evaluation, project leadership, management, and implementation / developing overall project approach.
  • Conducting program, system, and market assessment activities as lead of project or as member of project team.
  • Lead project teams of various sizes through providing overall vision, delegating tasks, and overseeing quality and timeliness of all deliverables. Moving projects quickly in a dynamic start-up environment is key to this role’s success.
  • In partnership with the VP of Care Transformation and other key company stakeholders, conduct strategic planning for the care pillar, including facilitating feedback groups of various types of stakeholders and sizes.
  • Develop well-founded recommendations evidenced by data, financial models and strong business cases
  • Disseminate findings through written reports, presentations, and other dissemination modalities.
  • Work with the communications team to disseminate knowledge and experience from projects and to market to clients. Also quickly leverage market knowledge and data to inform strategic decision making. 
  • Provide expert knowledge of all operational and clinical facets of the healthcare delivery system and population health. 
  • Create and execute on large scale clinical strategies around provider and member engagement models as it relates to launching clinical programs and initiatives.
  • Develop and execute large scale operational models and strategy for provider engagement and population health.


What You Bring
  • Master's Degree in Business Administration, Health Administration, Public Health, Public Administration or related discipline from an accredited college or university. Preferred
  • 3+ years to 5 years of management consulting experience, OR two (2) years managing complex corporate-wide major programs/initiatives for large organizations. Preferred
  • Proven track record conducting projects across varied settings independently as well as with small and large project teams.
  • Excellent written and oral communication skills and ability to communicate with diverse lay and professional audiences.
  •  Experience in value-based care.
  • Experience building an outcomes oriented / innovative culture among the Care Team and Providers 
  • Experience in healthcare project management, program management, or project delivery with at least 3 years in management / leadership position.
  • Ability to bring actionable, clear steps to complex problems.
  • An appetite for innovation and high impact on students.


Benefits + Perks
  • Paid Company Holidays + No work on your birthday!
  • Flexible PTO + Volunteer Time Off (VTO) as an organization to give back to the community
  • Variable bonus eligibility on a quarterly basis
  • Company-sponsored Health Insurance (Medical, Dental, Vision) + Pet Insurance 
  • Company-paid group Life Insurance + Company-paid Short Term Disability
  • Concierge benefit support services
  • 401(k) with employer match 
  • Free access to TimelyCare virtual medical and mental health support 
  • Mission-Driven Purpose with a Supportive Team Culture


The salary range for this opportunity is $155,000 – $160,000 per year, depending on education and experience. This is the base pay, and you will be eligible for a discretionary bonus in addition to the base pay.

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$155000K
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What You Should Know About Director of Strategy & Operations, Care Transformation, TimelyCare

We are excited to announce an opening for the Director of Strategy & Operations, Care Transformation at our company in Dallas/Ft. Worth, TX! In this vital role, you will have the chance to lead strategic initiatives aimed at transforming care delivery for our clients and ultimately improving outcomes for members and providers alike. As you dive into strategic analysis, program development, and financial analysis, your contributions will significantly impact both our organization and the communities we serve. You will collaborate closely with various stakeholders, guiding project teams to ensure that initiatives move swiftly and efficiently in our dynamic start-up environment. Your knack for clear communication will be essential, as you'll be taking complex findings and translating them into actionable strategies through engaging reports and presentations. A critical part of the role will also involve understanding equity issues and the disparities faced by different student demographics, contributing to an innovative and outcomes-focused culture. With a background in management consulting or program management within the healthcare sector, you'll leverage your expertise to create and execute impactful strategies that engage providers and members. Here, we celebrate work-life balance with flexible PTO, volunteer opportunities, and comprehensive health benefits, along with a salary range of $155,000 - $160,000 annually. Join us in this pivotal role and help shape the future of healthcare through strategic leadership!

Frequently Asked Questions (FAQs) for Director of Strategy & Operations, Care Transformation Role at TimelyCare
What are the responsibilities of the Director of Strategy & Operations, Care Transformation at my company?

The Director of Strategy & Operations, Care Transformation plays a crucial role in executing strategic evaluations, leading programs, and managing various project teams. This includes conducting assessments, developing strong recommendations based on data and financial models, and disseminating findings through reports and presentations. Collaborating with stakeholders, you'll also facilitate strategic planning initiatives to enhance care delivery and address disparities.

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What qualifications do I need to apply for the Director of Strategy & Operations, Care Transformation position?

To apply for the Director of Strategy & Operations, Care Transformation role, candidates should ideally hold a Master's Degree in Business Administration, Health Administration, or related fields. Additionally, having 3-5 years of experience in management consulting or managing complex initiatives is preferred, along with strong communication skills and a background in healthcare project management.

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Why is experience in value-based care important for the Director of Strategy & Operations, Care Transformation role?

Experience in value-based care is essential for the Director of Strategy & Operations, Care Transformation position as it informs how to effectively engage with providers and members. This knowledge will guide the development of strategies that not only enhance healthcare delivery but also ensure that initiatives are aligned with the goal of improving healthcare outcomes and managing costs efficiently.

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How does the Director of Strategy & Operations, Care Transformation contribute to community equity?

The Director of Strategy & Operations, Care Transformation is tasked with understanding equity and addressing disparities within healthcare systems. This involves developing strategies and initiatives that focus on inclusive care models, ensuring that all populations, including underserved communities, can access quality healthcare services and benefit from innovative initiatives designed to improve outcomes.

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What are the career growth opportunities for the Director of Strategy & Operations, Care Transformation?

As the Director of Strategy & Operations, Care Transformation, there's ample opportunity for career advancement. You can expand your expertise by moving into higher-level leadership roles, potentially taking on broader organizational responsibilities or even transitioning into executive positions as you demonstrate success in transformative initiatives and strategic project management.

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Common Interview Questions for Director of Strategy & Operations, Care Transformation
Can you describe your experience in leading strategic initiatives in healthcare?

When answering this question, highlight specific projects you've led, emphasizing how you strategized, implemented, and achieved measurable outcomes. Share quantitative data or anecdotes that showcase your leadership skills in a healthcare setting.

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How do you approach project management in a dynamic environment?

Discuss your ability to remain flexible when managing projects. Outline your methods for prioritizing tasks, delegating responsibilities, and maintaining a clear vision under pressure while ensuring that all project deliverables are met on time.

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What strategies do you use to engage diverse stakeholders in strategic planning?

Explain your approach to stakeholder engagement, including how you gather input from various parties, facilitate discussions, and ensure that diverse perspectives are incorporated into your strategic planning processes.

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How do you measure the success of your strategic initiatives?

Provide examples of the KPIs and metrics you've used in past projects to assess success. Discuss how you utilize both qualitative and quantitative data to evaluate the impact of initiatives on healthcare outcomes.

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What methods do you employ to ensure effective communication of complex data?

Talk about your experience in simplifying complex data sets into digestible reports and presentations. Share specific techniques you use, like visual aids or storytelling, to communicate findings to both technical and non-technical audiences.

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Can you give an example of how you addressed disparities in a previous position?

Share a specific initiative you worked on that targeted health disparities. Detail the steps you took to understand the issues, develop interventions, and evaluate the results to demonstrate your commitment to equity.

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What role does financial analysis play in your strategic decision-making?

Explain how financial analysis influences your strategic planning by highlighting its importance in budgeting, forecasting, and resource allocation. Provide an example where your financial insights led to improved outcomes in a project.

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Describe a challenging project you've managed and how you overcame obstacles.

Detail a specific project where you faced significant challenges. Discuss the obstacles encountered, the strategies you implemented to overcome them, and the outcomes achieved, showcasing your problem-solving skills.

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How do you foster an innovative culture within your team?

Discuss the techniques you utilize to encourage creativity and innovation within your teams, such as brainstorming sessions, collaboration tools, and recognition of innovative ideas, fostering an environment where team members feel valued and empowered.

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What is your vision for transforming care delivery?

Share your insights on the future of care delivery, addressing trends and changes you foresee. Discuss how you plan to implement innovative strategies that improve provider and member engagement while enhancing overall outcomes.

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Our mission is to improve the health and well-being of college students through virtual medical and mental health care, accessible anytime, anywhere.

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Full-time, on-site
DATE POSTED
March 5, 2025

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