Sr. Receivables & Collections Analyst

Who we are:

Tinuiti is the largest independent performance marketing firm across Streaming TV, Google, Meta, and Amazon, with almost $4 billion in digital media under management and over 1,200 employees. With industry-leading expertise in search, social, Amazon and marketplaces, addressable TV, mobile apps, Influencer, Lifecycle, and more, Tinuiti understands that success requires both strategy and channel expertise. Our goal when we come to work every day is simple - to grow happiness. For our clients, their customers, our people and our partners. Growing happiness guides everything we do and our core values - Unleash Greatness, Never Stop Learning, Ignite Your Passion, Thankful Living, and Inspire Innovation & Change - inspire us to maintain a culture where our people take pride in their work and have fun doing it.

We’d love to hear from you if:

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch.

We are seeking a Sr. Receivables & Collections Analyst to join our finance team, focusing on high-volume collections and ensuring timely payments from clients. This role requires a solutions-driven mindset with the ability to implement new processes for Accounts Receivable to enhance efficiency, improve cash flow, and streamline collections operations. The analyst will manage collections efforts across a range of client accounts and will require expertise to navigate complex payment structures, while strategically leveraging offshore teams to handle low-complexity accounts, optimizing workflow efficiency and allowing greater focus on high-impact collections. The ideal candidate has strong collections experience, excellent communication skills, and the ability to work independently while effectively escalating issues internally (with Business Partners and Business Development) and externally (with clients). Additionally, this role requires confidence in working with senior leadership, providing updates on outstanding balances, ensuring alignment on collection strategies, and taking ownership of implementing process improvements, such as late fees and enhanced tracking systems, to drive efficiency and strengthen AR operations.

Key Responsibilities:

• High-Volume Collections: Manage a large portfolio of outstanding invoices, ensuring timely follow-ups and payment resolution.

• Proactive Collections: Actively engage with clients on upcoming due invoices to prevent delays.

• Client Communication: Work closely with clients to resolve disputes, negotiate payment terms, and maintain positive relationships.

• High-Touch Accounts: Focus on clients with complex collection needs, requiring frequent follow-ups and escalation.

• Offshore Collaboration: Strategically leverage offshore teams to handle low-complexity accounts, optimizing efficiency and focusing efforts on high-impact collections.

• Internal Escalations: Collaborate with Business Partners, Business Development, and other stakeholders to escalate unresolved accounts.

• External Escalations: Engage with clients and external partners on payment delays, disputes, or collection issues.

• Leadership Engagement: Meet with senior leadership to review outstanding balances, provide updates, and align on collection strategies.

• Tracking & Reporting: Maintain accurate records of collection efforts, client communications, and outstanding balances.

• Process Improvement: Identify opportunities to enhance the collections process and minimize overdue accounts.

• Independence & Ownership: Take full responsibility for managing assigned accounts, prioritizing tasks, and resolving issues efficiently.

Qualifications:

• 3+ years of experience in high-volume collections or accounts receivable.

• Strong knowledge of B2B collections processes and best practices.

• Ability to work independently with minimal supervision.

• Experience with escalation management (both internally and externally).

• Confidence in communicating with senior leadership and presenting financial updates.

• Proficiency in Excel, Salesforce, and/or other financial software is a plus.

• Strong communication, negotiation, and relationship management skills.

• Experience collaborating with offshore teams is a plus.

• Detail-oriented with strong problem-solving skills.

Preferred Qualifications:

• Experience in media, advertising, or tech industries is a plus.

• Prior experience working with cross-functional teams (Finance, Sales, Biz Dev, Legal, etc.).

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Benefits:

Unlimited PTO: At Tinuiti, we believe you deserve time to rest and enjoy life unplugged from your devices. When you take time for yourselves, you’re able to bring your best self to work. That’s why we prioritize flexibility, a fully remote environment, and offer unlimited paid time off.

Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts

Retirement: Match up to 4% of your contributions at 100% with immediate vesting

Perks and Wellness: Fringe, Forma, Thankful giving, Equity

Learning and Development: Mentor program and more

Disclaimer: This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. Tinuiti is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.