Lead Technical Compliance Analyst

As a Lead Technical Compliance Analyst at Toast, your main responsibilities include overseeing IT compliance activities related to SOX, SOC, and PCI programs, conducting routine assessments of IT controls, acting as an intermediary during audits, and supporting the development and implementation of compliance processes. You will work collaboratively with teams across the company to ensure that compliance standards are met while fostering a culture of compliance.

To qualify for the Lead Technical Compliance Analyst position at Toast, candidates should have at least 5 years of relevant experience in IT compliance, knowledge of SOX 404 and SOC requirements, and an understanding of cloud computing architectures. Strong communication skills and the ability to articulate complex concepts are also critical. Familiarity with GRC tools and experience in fintech are advantageous but not mandatory.

Toast ensures a compliance culture by prioritizing compliance training programs, creating detailed runbooks, and promoting effective communication across all departments. The Lead Technical Compliance Analyst plays a vital role in this by facilitating workshops and continuous learning opportunities that engage all employees in compliance processes, ensuring that compliance is a shared responsibility within the organization.

In the Lead Technical Compliance Analyst role at Toast, you will engage with Governance, Risk, and Compliance (GRC) tools such as AuditBoard and potentially work with methodologies aligned with ISO 27001 and GDPR. These tools are crucial for managing compliance activities and ensuring that internal controls are effectively implemented across cloud computing environments and other platforms.

The work environment for the Lead Technical Compliance Analyst at Toast is hybrid, allowing for a combination of in-office collaboration and remote work. This setup not only promotes flexibility but also enables effective communication among teams. Being part of a diverse and inclusive culture, you will find a supportive atmosphere that values teamwork and fosters professional development.

In answering this question, outline your specific experiences with SOX IT compliance, including any roles you’ve played in audits, your understanding of the requirements, and how you ensured compliance within your organization. Be sure to highlight measurable outcomes, such as reducing audit findings or improving compliance documentation.

In your response, share a specific challenge such as a tight deadline for an audit or a last-minute compliance issue. Discuss the steps you took to resolve the issue, the support you sought from your team, and the successful outcome. Demonstrating problem-solving skills and the ability to remain calm under pressure is crucial.

Explain your communication strategy during audits, including tactics for setting clear expectations, providing timely updates, and ensuring that teams understand their responsibilities. Mention the importance of fostering a cooperative environment where employees feel comfortable discussing compliance-related inquiries.

Highlight any specific GRC tools or technologies you’ve utilized in your previous roles to manage compliance activities. Discuss how they help streamline processes, facilitate evidence collection, and support risk management efforts, thus making compliance more efficient and effective.

Describe the methods you utilize to proactively identify compliance risks, such as conducting risk assessments, reviewing project timelines against compliance checkpoints, and collaborating with project managers to ensure awareness of compliance obligations. Emphasize the importance of being proactive rather than reactive in compliance management.

Discuss specific strategies such as developing tailored training programs, creating easily accessible compliance documentation, and encouraging two-way feedback between compliance teams and other departments. Stress the importance of making compliance part of everyday conversations and workflows.

Emphasize your commitment to continuous learning by mentioning resources such as industry publications, webinars, professional organizations, and networking with peers. Highlight your proactive approach to staying informed about compliance changes and how you share this knowledge within your team.

Provide an example of a situation where you faced multiple deadlines or compliance initiatives. Discuss how you prioritized tasks based on their impact on the organization while ensuring transparent communication with stakeholders. This shows your ability to balance commitments effectively.

Detail any frameworks or methodologies you use for compliance testing, such as control testing processes or risk-based approaches. Explain how you tailor these methodologies to fit the organization's size, complexity, and specific compliance requirements.

In your response, convey your enthusiasm for working in a dynamic tech environment and your appreciation for Toast’s mission to support the restaurant industry. Link your professional background and values to the company’s commitment to compliance and innovation, underscoring your desire to contribute to their success.