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Mandarin Bilingual San Francisco, CA Emerging Markets Account Executive

*Bilingual Mandarin Position

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

An Emerging Markets Account Executive is responsible for supporting our new business acquisition efforts within emerging markets. This role will be tasked with converting existing inbound demand and uncovering new demand via referrals from our broader sales organization. The AE will deliver a catered experience to our customers within emerging markets who may have otherwise run into language barriers, and will have goals based on the quality of the experiences they provide and how effectively they convert demand into new customers. The AE must be able to determine how restaurants can benefit from leveraging Toast’s end to end digital platform, demonstrate how the product works better together, and ultimately show how their restaurant will run better using Toast. Daily activities will consist of calls, emails, demonstrations of the Toast product, reviewing quotes and sending contracts in the emerging markets preferred language.

About this roll* (Responsibilities)

  • Following up on marketing qualified leads in the market you support
  • Conducting discovery calls & product demonstrations in your customer’s preferred language
  • Creating and reviewing quotes and contracts in your customer’s preferred language
  • Ensure our onboarding team and customer are set up for success post sale
  • Understand the competitive landscape in your market (strengths, weaknesses, benefits) to best position Toast.

Your Mandarin skills will be used on the job to communicate with Mandarin-speaking customers and prospective customers, while your English language skills will be used primarily for communicating with other employees at Toast.  As with most internal business at Toast, the job application and interview process for this role will be conducted primarily in English.

Do you have the right ingredients*? (Requirements)

  • Fluency in both oral and written English and Mandarin is required for this role
  • Prior Sales experience preferred
  • Ability to work in a fast-paced environment
  • An entrepreneurial and feedback driven mindset

Special Sauce* (Nonessential Skills/Nice to Haves)

  • Restaurant Operations Experience
  • Experience using Salesforce to keep track of Sales activities
  • Sandler Sales Training

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required

The estimated Total Targeted Cash compensation range for this role is listed below. Total Targeted Cash for this role consists of a base salary, commission, plus the eligibility for equity and/or other benefits. This role qualifies for uncapped commissions. The starting salary will be determined based on skills, experience, and geographic location.

Total Targeted Cash
$119,000$190,000 USD

 

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

Average salary estimate

$154500 / YEARLY (est.)
min
max
$119000K
$190000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Mandarin Bilingual San Francisco, CA Emerging Markets Account Executive, Toast

As a Mandarin Bilingual Emerging Markets Account Executive at Toast in San Francisco, CA, you will play a key role in revolutionizing the restaurant experience with our innovative platform. This exciting position is designed for someone who thrives in a fast-paced environment and is passionate about helping businesses grow. You will be responsible for driving new business acquisition by converting inbound inquiries and unearthing new opportunities through referrals. Your bilingual skills will be your superpower as you communicate effectively with Mandarin-speaking customers, ensuring they receive tailored experiences that bridge any language barriers. Your day-to-day will involve making calls, sending emails, showcasing our product, and managing contract processes, all in a way that resonates with our customers’ unique needs. Your expertise in restaurant operations would be a major asset, as you’ll be sharing how Toast’s end-to-end digital solutions can transform restaurant operations, making them run smoother and more efficiently. The ideal candidate will possess excellent communication skills in both Mandarin and English, a strong sales background, and a knack for understanding market dynamics. Not only will you help our customers thrive, but you’ll also be rewarded with a competitive salary and comprehensive benefits that celebrate our diverse workforce. Get ready to be a part of a company that’s creating waves in the restaurant industry and is committed to inclusivity and growth. If you’re ready to make a difference, we want to hear from you!

Frequently Asked Questions (FAQs) for Mandarin Bilingual San Francisco, CA Emerging Markets Account Executive Role at Toast
What skills do I need to apply for the Mandarin Bilingual Emerging Markets Account Executive position at Toast?

To apply for the Mandarin Bilingual Emerging Markets Account Executive position at Toast, you'll need fluency in both Mandarin and English, strong sales experience, and the ability to thrive in a fast-paced environment. Additional skills like restaurant operations experience and familiarity with Salesforce can also be beneficial, though not required. Your ability to communicate effectively with Mandarin-speaking clients will be crucial in this role.

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What are the primary responsibilities of the Mandarin Bilingual Emerging Markets Account Executive at Toast?

As the Mandarin Bilingual Emerging Markets Account Executive at Toast, your primary responsibilities include following up on marketing qualified leads, conducting discovery calls and product demos in Mandarin, reviewing quotes and contracts, and ensuring a successful onboarding experience for new customers. You'll be tasked with identifying how restaurants can leverage Toast’s digital solutions to improve their operations.

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Can I work remotely as a Mandarin Bilingual Emerging Markets Account Executive at Toast?

While the Mandarin Bilingual Emerging Markets Account Executive position at Toast is based in San Francisco, CA, it’s essential to check the company's current policies regarding remote work. As Toast continues to evolve, there may be options for flexibility or hybrid work arrangements depending on business needs and team dynamics.

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What kind of career growth opportunities does Toast offer for the Emerging Markets Account Executive role?

Toast is committed to career development and offers numerous opportunities for growth within the company. As a Mandarin Bilingual Emerging Markets Account Executive, you could advance into higher sales management roles, specialize further in account management, or explore cross-functional opportunities within the organization, all backed by supportive mentorship and ongoing professional development.

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What is the expected salary for the Mandarin Bilingual Emerging Markets Account Executive at Toast?

The total targeted cash compensation for the Mandarin Bilingual Emerging Markets Account Executive role at Toast ranges from $119,000 to $190,000 USD. This figure includes a competitive base salary, commission, and eligibility for equity and benefits, emphasizing the importance of performance and contribution to the company.

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How does Toast support diversity and inclusion in the workplace?

Toast places a strong emphasis on diversity and inclusion as a core component of its company culture. They actively promote an environment that values authenticity, inclusivity, and respect, ensuring equitable opportunities for all employees. This commitment enhances their ability to be a first-class leader in the restaurant industry, making it a great place to work.

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What does Toast offer in terms of employee benefits for the Mandarin Bilingual Emerging Markets Account Executive position?

Toast offers a comprehensive benefits package for the Mandarin Bilingual Emerging Markets Account Executive position, which includes competitive compensation, health and wellness programs, paid time off, and opportunities for professional development. Their total rewards aim to support a healthy work-life balance and meet the diverse needs of their employees.

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Common Interview Questions for Mandarin Bilingual San Francisco, CA Emerging Markets Account Executive
How do you leverage your bilingual skills in sales as an Emerging Markets Account Executive?

In your response, emphasize your ability to conduct seamless conversations with Mandarin-speaking customers, allowing you to build strong rapport and trust. Highlight specific examples where your bilingual skills led to successful sales or customer satisfaction.

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Can you describe a time when you turned a lead into a sale?

When answering this question, focus on outlining the steps you took to understand the customer's needs, how you tailored your pitch, and any obstacles you overcame. Detail the strategies you used and the outcome to illustrate your sales prowess.

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What strategies do you use to understand and analyze the competitive landscape?

Discuss how you research competitors through various channels, such as market reports, customer feedback, and direct observations. Explain how this information informs your approach to positioning Toast effectively against competitors and crafting compelling value propositions.

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How do you ensure successful onboarding for new customers?

Talk about the importance of clear communication and setting expectations during the onboarding process. Describe how you collaborate with internal teams and stay in constant contact with the customer to ensure a smooth transition and successful adoption of the Toast platform.

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What experience do you have with CRM systems like Salesforce?

If you have experience with Salesforce, share specific functions you’ve utilized, such as lead tracking, reporting, and managing sales activities. If you're less familiar, express your eagerness to learn and discuss how you’ve adapted to new tech in the past.

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Describe a situation where you had to handle a difficult customer.

Share an example of a challenging customer interaction, focusing on your approach to resolving the issue. Highlight your listening skills, empathy, and problem-solving capabilities, ensuring to illustrate the positive outcome.

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How do you stay motivated in a sales role?

Discuss your personal drive, setting daily goals, and how you celebrate small victories. Mention the importance of feedback, continuous improvement, and how teamwork and support also contribute to maintaining high motivation.

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What do you understand about Toast’s digital platform, and how can it benefit restaurants?

This is your opportunity to showcase your knowledge of Toast’s offerings. Discuss specific features of the platform, such as point of sale solutions and reporting tools, and articulate how these can streamline operations and improve customer engagement for restaurants.

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How do you tailor your communication style when working with clients from diverse backgrounds?

Talk about the importance of adapting your communication to match the client’s preferred language and style. Emphasize your cultural awareness and how you take the time to understand your client's unique needs and preferences, ensuring effective collaboration.

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What would you do if you didn’t know the answer to a customer’s question?

Explain your proactive approach to problem-solving. Emphasize the importance of honesty and commitment, reassure the customer that you will find the answer, and outline how you would follow up to ensure they feel valued and supported.

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November 28, 2024

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