Job details

Performance Specialist

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.

Reporting to the Director Talent Operations, Experiences, will provide advisory support to front line leaders across one or multiple business units. This role is responsible for supporting a positive and consistent manager experience. You will partner closely with peers to enable leaders by providing timely and consistent consultative support. You will be at the forefront of empowering data driven decision making as it pertains to performance, where employees and leaders need support and driving accountability for equitable and consistent performance management and people program delivery.

About this roll* (Responsibilities)

Act as an advisor to front-line leaders on performance management including:

Advising leaders on how to address common performance situations including interpreting policy, navigating the Toast performance process with consistent application and best practices on documentation and overall feedback delivery
Support leaders to ensure equitable and consistent intervention for employees who require support to meet role expectations
Enabling front-line leaders to have the confidence to lead through common leadership situations that are new for them
Advise on navigating common but sensitive low performance scenarios

Leverage internal processes to help leaders navigate through nuance
Ensure policies, practices, and programs are administered in an equitable and consistent manner
Partner closely with your leader to ensure the timely identification of trends and sharing of insights on program delivery with Centres of Excellence such as Employee Relations, L&OD or functional People Success Partners (HRBPs)
Support the compassionate offboarding of employees as required
Strong customer orientation
Ensure policies, practices, and programs are administered in an equitable and consistent manner

Do you have the right ingredients*? (Requirements)

2+ years in an HR Generalist or Talent Management or equivalent role
Proven ability to provide sound advice to leader, with or without direction
Experience working through employee relations situations
Experience supporting the delivery of performance management programs
Demonstrated ability to show strong judgment, and the know when to escalate for support
Strong teamwork & communication
Ability to perform in a fast-paced environment
Understanding of HR practices, policies, and employment law

Special Sauce* (Nice to Haves)

Experience specializing in performance management or leader advisory as part of a shared services model
Experience working with large high volume client groups such a Sales or Customer Support

Our Spread* of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*We love a great bread/food pun

#LI-REMOTE

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.

Pay Range

$61,000—$98,000 USD

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.