Job details

Hospitality Team Member

Who we are: Tocaya

Tocaya uses bold flavors and the best ingredients with a strong emphasis on organic products to proudly create our signature "Modern Mexican" cuisine. Our versatile menu is rooted in traditional Mexican recipes and naturally accommodates a variety of preferences including vegan, vegetarian, and gluten-free.

At Tocaya we believe that our team is what makes our brand successful. We value individuality and a positive spirit. We try to make our environment a fun place to work and we strongly believe in helping our team members grow and develop to their highest potential.

The Job

As a Hospitality Team Member, you are responsible for achieving our mission of providing each guest with a truly wonderful experience as well as;

Acting as a brand ambassador and delivering exceptional hospitality and service by
- Greeting guests in a friendly manner and ensuring they are served quickly, efficiently and accurately while recognizing opportunities to create an amazing guest experience
- Assisting guests with placing orders by expertly guiding them through the menu, making suggestions, entering the order into the point-of-sale system, and processing payments
- Taking telephone orders and preparing take out orders
- Mastering and maintaining menu knowledge, including an understanding of food restrictions, allergies/allergens, popular dishes, and chef suggestions
- Making and serving fresh non-alcoholic and alcoholic beverages
- Delivering food to guests and refilling drinks quickly, efficiently, and accurately
- Engaging the guests in light conversation when appropriate
Maintaining a clean and inviting space for our guests by
- Clearing and sanitizing tables and chairs efficiently, and carrying dishes, silverware, and glassware to kitchen for washing
- Upkeeping restroom including- sanitizing restroom on an hourly basis, restocking soap, toilet paper and paper towels
- Setting up, stocking, cleaning, and maintaining all service stations
Maintaining a safe working environment by
- Understanding and exhibiting compliance to the company’s required safety policies and standards
- Practicing safe food handling and sanitation procedures and maintaining required food handling certifications where applicable by law
Exemplifying Company culture by
- Working as a team to achieve Company goals and standards
- Supporting other areas of the restaurant as necessary
- Maintaining a professional and presentable appearance according to the Company’s Uniform Policy
All other job duties as assigned by Manager

We challenge ourselves, and each other, to be the best. Required skills and qualifications for this position include:

A warm, helpful, hospitable and guest focused nature
Restaurant or retail experience is helpful, but not necessary
Ability to approach work with a sense of fun while delivering outstanding results
Ability to thrive in a fast paced environment
Ability to communicate effectively in English
A high level of resourcefulness in solving problems and taking initiative
Ability to understand and meet restaurant standards for health, safety, and excellence.
Ability to comply with all company policies, processes and standards
Must be eligible to work in the United States
Must be a minimum of 18 years old
Ability to work a flexible schedule based on restaurant needs
Food handler's card may be required according to local and or state regulations
Responsible Beverage Service Certification may be required according to local and or state regulations

Physical Requirement:

Must be able to lift trays of food or food items weighing up to 50 lbs. on a regular and continuing basis
Some bending/kneeling/stooping required
Must be able to stand and/or walk for long periods of time
Must be able to work in a hot kitchen environment
Must be able to place plates, utensils, pans, and cases on both high and low shelves
Must be able to work indoors and outdoors

Benefits