Associate Director, Creative Services

About TodayTix Group:

TodayTix Group, TTG, is the global e-commerce leader for cultural experiences. Founded in 2013, TTG designs frictionless e-commerce experiences via innovative product design and industry-leading technology.

Through powerful consumer matchmaking technology and our expansive portfolio of brands, including TodayTix, ttg:digital, New York Theatre Guide, London Theatre Guide, and Secret Cinema, TTG has an intimate understanding of its millions of customers. We optimize partner relationships by providing unparalleled access to engaged audiences to generate meaningful revenue, transforming the way tickets are sold. With an ever-expanding global network of theatres, producers, and cultural institutions, frictionless technology, and vast data and insights, TTG is at the forefront of the digital transformation of culture.

We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply.

About the Role:

We are seeking a resourceful and highly organized Associate Director, Creative Services to oversee our small but impactful creative studio team, prioritize a broad range of design projects, and assign work both to our in-house team as well as external freelancers, specialists, and agencies. This role will be pivotal in managing the delivery of exceptional creative outputs across digital and print channels while ensuring that every asset aligns with brand standards and supports business goals. The ideal candidate will thrive in both leadership and project management, with a passion for creative innovation and operational excellence.

You will oversee the day-to-day operations of the creative studio team, ensuring assets are delivered on time, within budget, and meet project specifications. In addition, you’ll manage relationships with external agencies and freelancers, ensuring their efforts align with internal priorities and creative strategies. This role requires a balance of creativity and practicality — someone who can see the big picture while also managing the details to ensure flawless execution.

Whether you’re mentoring designers, troubleshooting production challenges, or collaborating with stakeholders across product, marketing, and business functions, you’ll play a vital role in driving the brand’s creative vision forward. The right candidate will be comfortable managing multiple projects, balancing priorities, and staying on top of design trends, all while fostering a collaborative and high-performing team environment.

Please note: this is a full-time position and qualified candidates must be based in the greater London area. We encourage collaboration by working a minimum of 2 days per week in the office, while also offering flexibility for employees to choose where they work for the rest of the week. 

• Lead our in-house design team to ensure top-tier creative outputs 
• Manage the day-to-day workflow of the creative services team, ensuring timely, high-quality asset delivery within scope and brand guidelines
• Collaborate with agencies, consultants, and freelancers as needed, ensuring their efforts align with TodayTix’s creative strategy and brand identity
• Ensure all creative deliverables, including digital and print materials, are produced and shipped according to project timelines, budgets, and specifications
• Partner with marketing, product, and business teams to align creative efforts with company-wide campaigns and strategic goals
• Develop and manage project timelines, budgets, and resources to ensure efficient workflows and on-time delivery
• Be hands-on with design when needed, especially during busy periods, assisting with design/artworking tasks and ensuring deadlines are met with a collaborative, team-oriented approach
• Uphold TodayTix's brand voice, look, and feel, ensuring that all creative output aligns with our brand standards and guidelines
• Gather input and feedback from internal stakeholders, translating their requirements into creative solutions that meet business objectives
• Balance multiple projects, ensuring the team’s workload is manageable while meeting external production deadlines
• Stay informed on design trends, tools, and best practices to keep the team inspired and position TodayTix as a creative leader in the industry

• Proven experience project overseeing creative teams and people management experience
• A Design background is preferred
• Exceptional project management skills, with the ability to juggle multiple priorities and meet deadlines
• Strong understanding of brand management, visual identity, and creative strategy.
• Experience managing external vendors, freelancers, and agencies
• Excellent communication and collaboration skills, with the ability to work effectively across teams and functions
• A keen eye for detail and a passion for delivering high-quality creative output
• Ability to thrive in a fast-paced, dynamic environment with shifting priorities
• Knowledge of the latest tools and trends in design, production, and creative workflows

Good To Know:

TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits. Here are a few of our favourites:

-Competitive salary

-Hybrid work environment (minimum 2 days per week in office)

-Up to 4 weeks per year of flexible 'work from anywhere'

-Generous pension match

-Access to a bespoke Pension scheme 

-Complimentary tickets to shows and events

-Employee Assistance Programme

-Access to a corporate rate Vitality PMI plan

-Healthcare cash plan

-Season Ticket loans

-Birthday off

-Three months of fully paid Parental Leave 

-Employee Charity Donation Matching

-Work From Home budget

-Annual Professional Development Budget

-Cycle to work scheme

-Employee Referral Bonus

TodayTix Group is committed to creating a diverse and equal workforce. Our aim is to create an inclusive and diverse environment which reflects the world we live in, as well as making a positive impact regarding diversity and accessibility within our industry. We highly encourage applications from all, regardless of race, age, gender, gender identity, nationality, ethnic origin, disability, religious belief, or sexual orientation.

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