Chat Support Rep (Remote US Based)

Employer Industry: Biotechnology and Life Sciences Why consider this job opportunity: - Competitive salary with an annual incentive bonus plan - 401K with company match up to 6% - Tuition reimbursement for continued education - Opportunity for career advancement and growth within the organization - Supportive and collaborative work environment - Chance to make a positive impact on global health and safetyWhat to Expect (Job Responsibilities):- Utilize product features, benefits, and applications to qualify leads and initiate the sales process- Respond to and process all incoming web chat and email inquiries from customers- Provide high-level customer service excellence through the employer's digital platforms- Triage web-based sales leads and direct customers to appropriate selling resources- Log opportunities in Salesforce.com for tracking and follow-upWhat is Required (Qualifications):- Bachelor’s Degree in a Life Sciences field or related lab experience- Minimum of 0-1 years of related work experience in customer service or telephone support- Proficiency with computer applications, including MS Word, Excel, Outlook, and PowerPoint- General knowledge of assigned product portfolio and/or customer segment- Strong interpersonal skills and ability to communicate effectively in EnglishHow to Stand Out (Preferred Qualifications):- Knowledge of life sciences workflows or hands-on laboratory experience in a research lab setting- Experience in remote selling (phone or digital) and customer consultation- Familiarity with Salesforce.com or similar CRM systems#Biotechnology #CustomerService #CareerOpportunity #CompetitivePay #LifeSciencesAt Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.