We are a mission-driven organization focused on strengthening client relationships and enhancing operational excellence. Our current challenge is client retention, and we are looking for a strategic, hands-on Product Leader who can address this issue, rebuild trust, and redefine the client experience. If you are a proactive leader with a track record of turning around client satisfaction in complex environments, we want to hear from you.
Job Summary
As the Product Leader focused on Client Retention and Operational Excellence, you will take charge of our client retention strategy with full P&L responsibility for the product line. Your primary goal will be to strengthen our client relationships, reduce churn, and enhance service delivery. This role requires a dynamic leader who can lead cross-functional teams, improve operational processes, and create a culture focused on client success.
Responsibilities
Requirements
Preferred Qualifications
Excited about this role but don’t meet every single requirement? Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
The Company offers a comprehensive employee benefits program, including:
Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.
Salary Range Disclosure
The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.
Salary Range
US Remote: $140,000 - $170,000 USD per year
Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.
Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.
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At Togetherwork, our mission is to connect people to the communities that matter most. Our software and payments solutions help groups and organizations of all kinds flourish and grow. Togetherwork proudly serves many different types of communitie...
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