Retail Sales Supervisor (full-time)

Who We Are

Tonal has built the world’s most intelligent fitness system that is changing the way people work out at home. Tonal is a fresh approach to fitness that leverages hardware, software, video content, and artificial intelligence. Everyone who’s used our product, from professional athletes to fitness enthusiasts, has fallen in love.

At Tonal, we are applying our collective knowledge and creativity to reimagine fitness. We know firsthand that too many hurdles stand between each of us and our fitness goals. Drawing on decades of research and a diverse team of experts, we have created the most advanced content driven strength training system available that makes working out more efficient, effective, and engaging. 

We're passionate about building products that transform people's lives.

Overview

Tonal is looking for a Retail Sales Supervisor to join us at our Walnut Creek location . In this role, you will be a critical component in driving sales at the Retail location. You’ll be leading the sales floor, and working closely with Sales Specialists to provide an exceptional client experience. If you’re passionate about fitness, have a high bar for client experience, and love to solve challenging problems, Tonal is the place for you. 

What You’ll Do

• Develop a deep knowledge and understanding of Tonal’s product, technology, and brand image

• Lead Tonal demonstrations, calibrations, and workouts with both scheduled and walk-in clients

• Drive conversations to figure out each client's specific needs/fitness goals and educate them on how Tonal can support their unique fitness journey 

• Deliver on and exceed sales goals

• Maximize sales through exceptional client relationships and impactful in-store service

• Maintain client information, preferences and feedback using established Tonal sales systems (Salesforce)

• Conduct phone and/or email outreach to new clients to communicate updates and follow-ups

• Maintains an organized and clean sales floor area with attention to detail 

• Provide direction and guidance to Sales Specialists to ensure efficient and effective floor operations, client service, and floor coverage

• Train Sales Specialists on product knowledge and Showroom procedures such as the checkout process, client nurture cycle, and in-store experience

• Perform opening and closing procedures

• Create and maintain an environment of strong sales and exceptional client service through teamwork, providing informal coaching and support when needed, and leading by example

• Unpack boxes for inventory as required (boxes can weigh 5 - 30 lbs)

Who You Are

• 2+ years of sales experience in retail, fitness, service or hospitality industries

• Ability to deliver great client experiences that build loyalty and deliver measurable sales results

• Strong verbal and written communication skills. You’re invigorated by interaction with clients, whether groups or individuals. You are approachable, a good listener, and an enthusiastic brand representative

• Flexibility, ability to adapt quickly and react positively to business needs and changes in strategies; Strong problem-solving skills

• You’re organized and accountable by following through on the next steps

• Flexibility to work a standard retail schedule, including evenings, weekends, and holidays

• Minimum of 18 years of age

Physical Requirements

• Requires bending, stooping, reaching up, and lifting up to 50 pounds.

• Ability to walk for extended periods of time. 

• Ability to stand for extended periods of time.

• Ability to perform routine tasks for extended periods of time. 

• Ability to look at a computer screen for extended periods of time.

• Use of hands and/or arms, while performing client demos. 

Extra Credit

• Fitness industry experience 

• Luxury or high-end product experience

• Proficiency with Apple Products, Google Suite, and Salesforce a plus

• Supervisory experience is preferred

At Tonal, we believe that the unique and varied lived experiences of our teammates contribute to our overall strength. We don’t just appreciate differences, we celebrate them, and we always seek people that represent a wide variety of backgrounds. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. If your experience aligns with what we’re looking for (even if you don’t check every single box), send us your application. We would love to hear from you!

Tonal is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration, and equality of opportunity. Should you have any accommodation requests, please reach out to us via our confidential email, accessibility@tonal.com. All requests will be addressed and responded to in accordance with Tonal’s Accessibility Policy and local legislation.