Nursing Manager - Recovery FT Days

Core Competencies

• Creates a culture of effective communication and promotes positive working relationships with internal and external customers.
  
  
• Operationalizes the Shared Decision Making Model of nursing practice and integrates point of care staff into decision making.
  
  
• Communicates policies, standards, institutional changes, safety information and clinical information integral to the position.
  
  
• Demonstrates the values of the organization daily in actions and communication as evidenced by Peer Evaluation; Meeting targeted Patient Satisfaction Scores; Meeting targeted Employee Satisfaction scores; Meeting targeted NDNQI survey scores.
  
  
• Utilizes manager rounding to communicate with patients and families to enhance the patient experience.
  
  
• Communicates significant unit issues utilizing chain of command
  
  
• Ensures unit based patient satisfaction scores meet or exceed the targeted benchmark
  
  
• Ensures employee pride and satisfaction meet or exceed targeted percentile of all Southern California hospitals
  
  
• Follows up on all patient and family service issues within 24 business hours
  
  
• Utilizes professional, respectful, effective communication to delegate and direct unit activities and patient assignments.
  
  
• Delegates responsibilities appropriate to licensure, education, and experience of staff.
  
  
• Conducts a minimum of ten staff meetings per year.
  
  
• Reports quality data and performance improvement progress, administrative initiatives and strategic plan to unit staff regularly
  
  
• Reviews and follows up on incident reports and reports trends to staff.
  
  
• Participates and facilitates/sponsor for unit based council when applicable.
  
  
• Evaluates the quality and effectiveness of nursing practice, nursing services and healthcare delivery for assigned area and the integration of evidence based clinical services within their assigned unit.
  
  
• Creates a professional practice environment that fosters excellence in nursing services.
  
  
• Communicates expected standards of care clearly.
  
  
• Develops and monitors annual goals for improving customer satisfaction, quality, and cost containment and reports trends to staff
  
  

Department Specific Competencies

Education

Experience

License / Certification Requirements