Job details

Technical Account Manager (Water Treatment)

Come and join an amazing team that is passionate about what we do! A mid-size local water treatment company is looking for a professional person to manage accounts in the New York City Metropolitan Area. Your role will include:

Training with a certified professional.
Scheduling and setting work priorities
Evaluating and scheduling service for Fortune 500 Accounts.
Interfacing with building personnel, general contractors and project managers to identify concerns and maintain good customer relations.
Be the key point of contact for the customer, and resolve issues and complaints to customer’s satisfaction as well as provide water treatment expertise to answer questions
Ensure that material and equipment are ordered and shipped for clients.
Schedule service visits to ensure against down time of water treatment program.
Monitor efficiency and quality control of water treatment program.
Generate reports on all services, inventory, and concerns. Review reports with management.
Obtain and maintain all required trainings and certifications related to water treatment service

Mechanical aptitude; able to learn to use, maintain, and understand equipment and system.
Physical ability; ability to carry 30 pound backpack through the city and climb safe ladders and ability to wear required PPE.
Decision making ability
Associate Degree-Technical (minimum); Environmental or HVAC-related are highly preferred
Water Treatment Service Experience (Highly Preferred)
Flexible work hours, 24/7, but most work takes place during business hours
Valid Driver’s License
Excellent interpersonal and organization skills, able to maintain and keep information confidential.
Must be able to meet deadlines and report information timely and accurately.
Computer and time management skills.
Ability to work with all levels within the organization.
Great customer services skills with a can-do attitude
Possess or obtain required training certifications, such as a New York 7G Pesticide Technician certification
Ability to attend quarterly in-person staff meetings in New Jersey
Ability to use required technology, including, but not limited to Microsoft office, smart phone apps, e-training, and other work-related software
Experience navigating NYC highly preferred

Competitive Salary:
- During the first year, will be paid based on experience and required training time (range of 40-60K)
- After the first year, salary will be based on knowledge, capacity, and customer service with a high growth potential. Commission will also be paid based on addition services, chemical and equipment sold to the client.
401K (with employer matching up to 4%)
Accrued PTO and paid holidays
Generous employer contribution towards health benefits costs
Employer paid life insurance, with additional options
Employer paid supplemental short term disability insurance
Pretax benefit options
We provide all tools required to perform duties including work computer and cell phone
All costs associated for professional certifications are paid by the company
Professional development and growth, and quarterly performance conversations
Other perks

Average salary estimate

$50000 / YEARLY (est.)

min

max

$40000K

$60000K

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What You Should Know About Technical Account Manager (Water Treatment), Tower Water

Join a thriving team at a mid-size local water treatment company as a Technical Account Manager, where your passion for customer service and technical expertise can shine! Based in the New York City Metropolitan Area, you'll be the crucial link between the company and our Fortune 500 clients, ensuring top-notch water treatment solutions. Start your journey with us through training with certified professionals and dive into a role where you will manage account schedules, prioritize tasks, and effectively evaluate service needs. You'll interface with building personnel, general contractors, and project managers, maintaining strong relationships and resolving client concerns with a customer-centric approach. Your mechanical aptitude will be vital as you assist with equipment management and service visits, while your organizational skills will help you generate valuable reports on services and inventory. With a focus on efficiency and quality control, this position is perfect for someone with an associate degree in a technical field and experience in water treatment services. Enjoy the flexibility of work hours and competitive salary while actively contributing to the well-being of our clients and the community. Join us in making a difference one drop at a time!

Frequently Asked Questions (FAQs) for Technical Account Manager (Water Treatment) Role at Tower Water

What are the responsibilities of a Technical Account Manager at a water treatment company?

As a Technical Account Manager at our local water treatment company, your responsibilities will include managing client accounts, scheduling service visits, and interfacing with key stakeholders such as building personnel and contractors. You'll also be expected to evaluate service needs for Fortune 500 accounts, monitor the efficiency of water treatment programs, and resolve customer issues to their satisfaction, ensuring a seamless experience for our clients.